Manager, Product Safety Planning & Risk Management

Samsung

Plano (TX)

On-site

USD 90,000 - 130,000

Full time

2 days ago

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Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

MBO bonus

Job summary

Samsung Electronics America, Inc. in Plano, TX seeks a Product Safety Planning & Risk Management professional to support the Product Safety Department in product safety, liability, and risk management.

The role emphasizes planning, cross‑functional liaison with legal, PR, and operations in the US and Korea, and process improvements to protect Samsung and customers. Requirements include a Bachelor's degree and 6+ years of related experience, strong data analysis, MS Office proficiency, and

Qualifications

Bachelor's degree and 6+ years of related experience.
Strong data analysis, communication with leadership, and project management.
Experience in process improvement, strategic planning, and cross‑functional collaboration.
PMP certification and Lean/Six Sigma are a plus.

Responsibilities

Collaborate with teams to deliver reporting and analytical insights.
Lead risk assessment efforts and develop PL processes and policies.
Manage multiple projects, budgets, and timelines.
Communicate status and escalations to stakeholders and leadership.
Oversee crisis management and training programs.

Skills

Data analysis

Project management

Leadership

Communication

Strategic planning

Education

Bachelor's Degree

Tools

MS Office

Job description

Position Summary

This role is not eligible for immigration sponsorship

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We've grown into one of THE most recognized global brands. We consider ourselves "relentless pioneers" that push boundaries and defy barriers. The company pushes beyond the limits of today's technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA's ENERGY STAR Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

Role & Responsibilities

The primary objective of the Product Safety Planning & Risk Management position is to support Samsung Electronics America (SEA) Product Safety Department by conducting activities including, but not limited to product safety, product liability, project plan creation, resource planning, liaison with various teams, external communication, process innovation, risk assessment by monitoring trends, project status monitoring & reporting. The goal of the PL planning manager is to plan overall task of managing risk for the company, lead various projects, and support initiatives on-time, in a time-sensitive environment to protect Samsung and its customers. To achieve the highest performance, the person in this position must maintain effective and timely communication with the Product Safety team, legal and public relations stakeholders, leaders within the department, cross-department and corporate offices in the US and Korea, when applicable.

People | Excellence | Change | Integrity | Co-Prosperity

Role and Responsibilities

Collaborate with Customer Care to deliver reporting and analysis on various initiatives.
Prepare and analyze daily, weekly, and monthly reports with actionable recommendations.
Manage continuous process improvement projects.
Oversee ongoing and ad-hoc projects, including KPIs and metrics.
Develop and maintain Product Liability processes and policies (SOP, ASP, Process guidelines, etc.).
Conduct data analysis and monitor PL trends for product, process, and management risk assessment.
Work with project/program developers and business leads to ensure project alignment with scope.
Communicate project status and escalation/decision points to stakeholders and dispatchers.
Identify and address risks early in the process.
Collaborate with teams in Suwon Korea and SEA operations to manage risks effectively.
Manage logistics and business operations with third-party vendors.
Oversee the overall PL budget and handle administrative tasks such as invoice processing.
Monitor, report, and follow up on escalations from PL processes or exposures.
Manage system-related tasks.
Handle ad-hoc assignments from Product Safety Department leaders and Care Leadership.
Lead crisis management efforts related to PL matters.
Manage training programs

Minimum Qualifications

Bachelor's Degree plus 6+ years of related experience
MS Office - Microsoft Word, Excel, PowerPoint
Demonstrated ability to analyze data and develop actionable strategies.
Proven track record in prioritizing and managing multiple projects, meeting deadlines, and driving solutions.
Experience in process improvement, strategic planning, and project development.
Strong communication skills with mid to top-level leaders (status reports, emails, presentations).
Ability to travel as needed (up to 10-20%) and flexibility to participate in conference calls outside regular working hours as needed.

Skills and Qualifications