Staff Engineer - Intelligent Customer Experiences

Adyen; San Francisco (CA); On-site; USD 258,000 - 367,000; Full time

Job summary

Adyen seeks a Staff Engineer for Intelligent Customer Experiences in San Francisco to lead the evolution of our experience from dashboards to intelligent, conversational financial partner. Build Generative UIs, orchestrate AI modules, and ensure zero-trust security across data processing.

You will partner with product leadership to define high-impact flows and own end-to-end technical lifecycle, mentoring global teams and raising technical standards.

Qualifications

• Proven experience building production-grade interfaces powered by LLMs.
• Strong Java backend and TypeScript frontend skills.
• Security-by-design mindset for financial data handling.

Responsibilities

• Drive Intelligent Experiences: build Generative UIs that adapt in real-time.
• Bridge Architecture & Innovation: coordinate AI initiatives across teams and geographies.
• Zero-Trust for AI: architect security layers for conversational interfaces with financial data privacy.
• Product Strategy & The Art of the Possible: identify high-impact automation opportunities with product teams.
• Full-Stack Leadership: own end-to-end technical lifecycle from backend services to frontend components.
• Global Influence: mentor engineers and set technical standards across Adyen.

Skills

Java

TypeScript

React

Vue

LLMs / AI integration

Security by design

Architectural leadership

Full-stack development

Job description

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

As a Staff Engineer for Intelligent Customer Experiences, you will lead the evolution of the Adyen experience from a traditional dashboard into an intelligent, conversational financial partner.

We are looking for a product engineer who can wear an architectural hat to build Agentic Workflows and manage backend orchestration (specifically Tool-use, Chains, and Policy Layers). This role is essential for transforming natural language inputs into authenticated, secure financial operations.

What you'll do

• Drive Intelligent Experiences: Lead the next generation of conversational UIs at Adyen. You will build Generative UIs that adapt in real-time, moving beyond static dashboards to create streaming, multi-modal experiences where the interface itself is a dynamic partner in the conversation.
• Bridge Architecture & Innovation: Act as the primary technical liaison for AI initiatives, coordinating their integration and ensuring operational excellence with teams in different areas and global geographies. You will ensure that "intelligent modules" built in are the gold standard for performance and extensibility.
• Zero-Trust for AI: Architect the security layer for conversational interfaces. You will solve the unique challenge of maintaining strict financial data privacy and "Zero Trust" principles while leveraging LLMs and advanced data processing.
• Product Strategy & "The Art of the Possible": Partner deeply with the Head of Product to identify high-impact flows. You aren't just implementing designs; you are identifying where intelligent automation can solve "impossible" merchant problems.
• Full-Stack Leadership: Own the end-to-end technical lifecycle. From backend services and data pipelines that feed our insights, to the frontend components that render them.
• Global Influence: Mentor engineers and coordinate with global hubs to drive technical standards that benefit the entire Adyen ecosystem.

Who you are

• Product-Minded Architect: You think in terms of user outcomes. You have a track record of partnering with product teams to turn ambiguous goals into robust technical reality.
• Applied AI Experience: You have experience (or a deep technical interest) in building production-grade interfaces powered by LLMs, including harnesses, policy enforcement, evals, RAG architectures and secure data handling.
• Full-Stack Powerhouse: Deeply proficient in Java for secure backend services and TypeScript/React/Vue for complex front-end applications.
• Security First: You have a "security-by-design" mindset, particularly regarding the handling of sensitive financial data in modern web environments.
• Entrepreneurial & Autonomous: You will be a core member of our growing San Francisco team, where you will be expected to operate with speed and autonomy. Success in this role requires you to effectively navigate and collaborate with a large, global organization.

This role's annual base salary range is $258-$367k, plus RSUs.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This role is based out of our San Francisco office. We are an office-first company and value in-person collaboration; we do not offer remote only roles

The way we work is guided by the eight principles of the Adyen Formula. Learn more here.

Our engineers are building the first financial technology platform that combines payments, data, and financial services. We're looking for more talented problem solvers to help us address a unique set of challenges.