Manager, Product Change Management - Remote

501 CSAA Insurance Services, Inc.; Rhode Island; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading insurance group is seeking a Manager for Product Change Management to lead a team and drive change initiatives. The role requires extensive experience in Change Management and leadership in a dynamic environment. The company values innovation and community service, offering a comprehensive compensation package.

Benefits

Performance Bonus

401(k) with company match

Qualifications

• 10+ years related experience in Change Management.
• 2 years leading high-performance teams.

Responsibilities

• Manage resources and activities of a team in Personal Lines Product division.
• Lead change practitioners and oversee projects.
• Develop new change management methods.

Skills

Change Management

Communication

Project Management

Strategic Thinking

Collaboration

Education

Bachelor’s degree

Job description

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for, and recover from life's uncertainties. We are committed to progress over perfection, recognizing each day as an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Manager, Product Change Management - Remote. Join us and support CSAA IG in achieving our goals.

Your Role :

1. Manage the resources and activities of a team, providing mentorship and leadership to the Personal Lines Product division.
2. Provide leadership and mentorship while being accountable for change management delivery.
3. Advise external stakeholders on change management discipline.
4. Lead change practitioners, setting strategies, ensuring process adherence, and overseeing projects.
5. Partner with organizational teams to develop strategic and tactical OCM activities.
6. Act as Change Manager for multiple change efforts, coaching business leaders.
7. Develop new change management methods and service offerings, establishing thought leadership.
8. Support staffing, budgeting, and resource planning for change initiatives.
9. Build reports on change initiatives, culture, engagement, and adoption.

Required Experience, Education, and Skills

1. Bachelor’s degree (or equivalent) plus 10+ years related experience.
2. At least 2 years leading high-performance teams in a matrix environment.
3. Deep knowledge of Change Management concepts, methods, and application.
4. Strong communication, business acumen, and project management skills.
5. Experience in training design, development, and delivery for complex projects.
6. Ability to influence and advise leaders at all levels, including executives.
7. Excellent listening skills and adaptability in communication.
8. Strong partnering and influencing skills, strategic thinking, and collaboration.
9. Ability to operate in a fast, changing environment.
10. Knowledge in communications, HR, IT project lifecycle, and business process improvement.
11. Experience in an agile environment, specifically SAFe.

What would make us excited about you?

1. 5+ years in a professional consulting environment.
2. Builds a collaborative, inclusive, and psychologically safe environment.
3. Supports company culture through mentoring, volunteering, and cross-functional projects.
4. Champions our cultural norms and demonstrates ownership beyond their own area.
5. Willing to travel as needed.
6. Fulfills business needs, including investing extra time and supporting other teams.

At CSAA IG, we’re dedicated to protecting our customers, employees, communities, and the environment. We are on a climate journey to do better for our people, our business, and our planet—taking bold actions and leading by example. We believe in building a community of service rooted in inclusion and belonging, committed to our customers and employees, and driven by innovation.

Recognition : We offer a total compensation package, performance bonus, 401(k) with a company match, and more!

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