Senior Manager, Process Management

Capital One; McLean (VA); On-site; USD 164,000 - 187,000; Full time

Job summary

Capital One is seeking a Sr. Manager, Process Management to lead multiple process improvement initiatives within a dynamic, agile environment. You will influence cross‑functional partners, design controls, and drive flawless execution of improvements that save time and resources.

You will manage teams, develop robust risk management processes, and create measurable metrics to show progress. Strong communication, leadership, and analytical skills are essential for success in this role.

Qualifications

• 6 years of Process Management or Risk Management experience
• 4 years of Continuous Improvement methodologies
• 2 years of people management experience

Responsibilities

• Manage development of multiple processes, monitor, report and plan improvements
• Identify opportunities to streamline data management practices and controls
• Maintain formal process documents and create business cases and diagrams
• Develop risk management processes and analyze data to identify risks
• Partner with Product, Technology and Intent Owners to achieve outcomes
• Collect data to provide leadership with process health transparency
• Drive process improvements and track breakdowns and risk events

Skills

Process Management

Risk Management

Continuous Improvement

People Management

Communication & Influence

Leadership

Education

Bachelor’s Degree

Job description

We are seeking a dedicated, disciplined, process-oriented Sr. Manager, Process Management professional who excels in a team environment and is an expert in process improvement. This individual will have demonstrated that they have improved company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

What You’ll Do:

• Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups management; make final recommendations for approval on changes
• Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
• Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
• Work with team members to develop robust risk management processes
• Analyze data and influence others to proactively identify data risks and trends
• Consultation and representation of well managed processes, customer experience, and risk management for new intent
• Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
• Collect data and information to provide transparency to senior leadership on the health of the process
• Identify and implement process improvements
• Track and resolve process breakdowns, issues and risk events
• Creating and validating processes
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes

Who you are:

• Self-starter who knows when to work independently and collaboratively to meet task deadlines and specifications
• Keen ability to navigate "white space" or ambiguous situations
• Collaborative team player attitude with an ability to positively shape and influence effective organizational outcomes
• Eager to periodically participate in other special projects for the team
• Savvy with providing consultation about the design, implementation, and operating effectiveness of IT and business application control activities
• Passionate about organizational design, development, and effectiveness
• Appreciative of organizational science and theoretical frameworks that prescribe how to achieve optimal organizational results

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 6 years of Process Management or Risk Management experience
• At least 4 years of experience in Continuous Improvement methodologies
• At least 2 years of experience in people management

Preferred Qualifications:

• Bachelor’s Degree
• 5+ years of experience working with Product and Technology teams
• 3+ years of experience in Project Management
• 3+ years of experience in people management
• 3+ years experience with the regulatory framework governing the financial services industry
• Business Process Management, PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $163,900 - $187,100 for Sr Manager, Process Management

Plano, TX: $149,000 - $170,000 for Sr Manager, Process Management

Richmond, VA: $149,000 - $170,000 for Sr Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).