Principal Associate, Process Manager

Capital One National Association; McLean (VA); On-site; USD 109,000 - 124,000; Full time

Job summary

Capital One in McLean, VA is seeking a Principal Associate, Process Manager to lead oversight of process improvements, analyze data for executive decision‑making, and drive customer‑focused process enhancements. The role requires strong communication, attention to detail, and adaptability.

With 4+ years in Process Management and a Bachelor's or military background, you will influence stakeholders and collaborate with teams to optimize operations while delivering measurable bottom‑line impact.

Qualifications

• Bachelor’s Degree or Military experience.
• At least 4 years of experience in Process Management.
• Ability to influence up to senior leadership.

Responsibilities

• Leading and owning oversight of smaller process improvement work.
• Collecting data and using analytics to inform leadership and executives.
• Identify and implement process improvements driving issue resolution/risk mitigation activities.
• Tracking and resolving process breakdowns.
• Understanding customers’ needs of the process and driving process improvements.
• Developing and maintaining formal process documentation including procedures and process flow diagrams.
• Acting as a subject matter expert to partner with project customers to achieve desired outcomes.

Skills

Process management

Influence up

Education

Bachelor’s Degree or Military experience

Job description

Principal Associate, Process Manager

As a Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager Associate will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities:

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
• Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives
• Identify and implement process improvements driving issue resolution/risk mitigation activities
• Tracking and resolving process breakdowns
• Understanding customers’ needs of the process and driving process improvements
• Developing and maintaining formal process documentation including procedures and process flow diagrams
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
• May lead a team and/or direct others on projects

Basic Qualifications:

• Bachelor’s Degree or Military experience
• At least 4 years of experience in Process Management

Preferred Qualifications:

• 2+ years of Product, Business or Technical experience
• 5+ years of experience in Process management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Chicago, IL: $98,900 - $112,900 for Principal Process Manager

McLean, VA: $108,900 - $124,300 for Principal Process Manager

Richmond, VA: $98,900 - $112,900 for Principal Process Manager

Riverwoods, IL: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.