Manager, Process Management - Card, Collections Team(Hybrid)

Capital One Group; Richmond (VA); Hybrid; USD 122,100 - 139,400; Full time

Job summary

Capital One Group in Richmond, VA or McLean, VA is looking for a Manager, Process Management for the Card, Collections Team. The role is hybrid, with collaboration across Collections and other lines of business to improve risk controls and customer experience.

Requirements include 5+ years in process/project/risk management, strong communication, attention to detail, and proficiency in Microsoft Office or G Suite. A Bachelor’s degree is preferred.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 5 years of experience in Process Management, Project Management, Relationship Management or Risk Management.
• Preferred: Bachelor's Degree or military experience; Lean/Agile/Six Sigma BPM experience.

Responsibilities

• Partner with key business intent and product teams to develop clear business intent, identify risks, and build process components.
• Develop and maintain process documentation and drive continuous improvements.
• Perform quality assurance checks on actions to ensure accuracy.
• Collaborate across multiple teams to achieve desired outcomes and mitigation plans.
• Monitor risk findings against mitigation plans and ensure timely closure.

Skills

Communication skills

Attention to detail

Education

High School Diploma or GED

Bachelor's degree or military experience

Tools

Microsoft Office

G Suite

Job description

## Manager, Process Management - Card, Collections Team(Hybrid)Applylocations: Richmond, VA: McLean, VAtime type: Full timeposted on: Posted Todayjob requisition id: R247013Manager, Process Management - Card, Collections Team(Hybrid)We are seeking a dedicated, disciplined, process professional who excels in a team environment. As a Manager level Process Manager on the Collections Process Management team, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Process Manager plays a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management skills by using best practices. You’ll succeed if you have excellent communication skills, attention to detail, and the ability to adapt to change quickly. This role requires frequent collaboration with multiple teams in Collections, as well other LOBs, to ensure we mitigate risk, while providing the best customer experience possible. ****General Responsibilities:***** Partner with key business intent and product teams to develop clear business intent, identify risks for intent execution, and build key process components to bring new products to market* Develop and maintain process documentation and drive continuous process improvements* Perform quality assurance checks on actions taken to ensure accuracy* Serve as a subject matter expert to effectively partner across multiple teams to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions* Monitor the progression of risk findings against mitigation plans to ensure timely closure* Navigate between BAU work and transformative project work* Problem-solve issues and correct errors as they arise* Continually look for ways to streamline and improve processes* Stay abreast of product terms, changes, and launches across Collections****Basic Qualifications:***** High School Diploma, GED or equivalent certification* At least 5 years of experience in Process Management, Project Management, Relationship Management or Risk Management* At least 5 years of experience in Microsoft Office or G Suite****Preferred Qualifications:***** Bachelor’s Degree or military experience* 6+ years of experience in Process Management, Project Management, Relationship Management or Risk Management* Lean, Agile, Six Sigma, Business Process Management (BPM), or Project Management certification****At this time, Capital One will not sponsor a new applicant for employment authorization for this position.****The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.McLean, VA: $134,400 - $153,300 for Manager, Process ManagementRichmond, VA: $122,100 - $139,400 for Manager, Process ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.