Manager, Process Management

Capital One National Association; Richmond, Northern (VA, KY); On-site; USD 122,000 - 139,000; Full time

Job summary

Capital One National Association seeks a Manager, Process Management to lead initiatives that improve how teams work through process changes, analytics, and scalable solutions. You will partner across departments to translate business needs into practical, AI-enabled options and end-user enablement.

You will navigate ambiguity, build strong relationships with senior leaders, and drive adoption of new processes, dashboards, and digital tools to enhance operational effectiveness.

Qualifications

• Bachelor's Degree or military experience required.
• 3+ years in Process Management, Risk Management, or Business Analysis.
• 2+ years in Project management.
• 1+ year using Google AI tools.

Responsibilities

• Lead complex operational initiatives across process improvement, reporting, analytics and scalable solutions.
• Partner with operational teams to translate needs into actionable recommendations.
• Leverage data and stakeholder input to identify trends, risks, and opportunities.
• Determine suitable solutions: process improvements, dashboards, tools, automation or AI-enabled capabilities.
• Develop reusable, scalable solutions reducing manual effort and aligning with business needs.
• Support reporting, metrics, dashboards, and analytical capabilities for better decisions.
• Collaborate across Process Management, Project Management, Data Analytics, Technology and Risk.
• Evaluate emerging technologies and identify practical applications.
• Establish governance and controls to ensure sustainment of solutions.
• Manage multiple priorities in a dynamic environment and influence senior leaders.
• Communicate complex information clearly with progress, risks, and outcomes.

Skills

Leadership

Stakeholder management

Communication

Process improvement

Data analysis

Education

Bachelor's Degree or Military Experience

Tools

Google AI tools

Job description

Manager, Process Management

As a Manager, Process Management within Network Risk Operations, you will lead and support initiatives focused on improving how teams work through process improvement, actionable insights, technology enablement, and scalable solutions. You will partner to understand business needs, identify opportunities, and determine the right approach—whether through process changes, reporting and analytics, digital tools, automation, AI-enabled capabilities, or end-user enablement.

You are a highly adaptable leader who can flex across priorities and capabilities as business needs evolve. You are comfortable operating at the intersection of operations, process, data, and technology, bringing structure to ambiguity and translating business needs into practical solutions that enable implementation and adoption.

General Responsibilities

• Lead complex operational initiatives and capabilities spanning process improvement, reporting and insights, technology enablement, and scalable business solutions.
• Partner with operational teams to understand business challenges, identify opportunities, and translate needs into actionable recommendations and practical solutions.
• Leverage data, process knowledge, and stakeholder input to identify trends, root causes, risks, and opportunities to improve operational effectiveness.
• Determine the appropriate solution based on the business need, including process improvements, reporting and dashboards, digital tools, automation, AI-enabled solutions, or enablement strategies.
• Identify opportunities to develop reusable and scalable solutions that reduce manual effort, improve consistency, and can be leveraged across operational teams.
• Support the development and evolution of reporting, metrics, dashboards, and analytical solutions that improve visibility and decision-making.
• Partner across Process Management, Project Management, Data Analytics, Technology, Product, Risk and Operations to move solutions from concept through implementation and adoption.
• Evaluate emerging technologies and capabilities and identify practical opportunities to apply them within operations.
• Establish appropriate structure, prioritization, governance, and controls to ensure solutions are sustainable and aligned with business needs.
• Manage multiple priorities in a dynamic environment, bringing structure and clarity to ambiguous or evolving business needs.
• Build strong cross-functional relationships and influence stakeholders and senior leaders to drive alignment and results.
• Communicate complex information clearly and concisely, including recommendations, risks, progress, decisions, and business outcomes.

Basic Qualifications:

• Bachelor's Degree or Military Experience
• At least 3 years of experience in Process Management, Risk Management, or Business Analysis
• At least 2 years of experience in Project management
• At least 1 year of experience using Google AI tools

Preferred Qualifications:

• At least 5 years of experience in Process management
• At least 4 years of experience in Project Management or Technology Enablement
• Lean, Six Sigma or equivalent certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $134,400 - $153,300 for Manager, Process Management

Richmond, VA: $122,100 - $139,400 for Manager, Process Management

New York, NY: $146,600 - $167,300 for Manager, Process Management

Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management

Chicago, IL: $122,100 - $139,400 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).