Manager, Process Management

Capital One; Chicago (IL); On-site; USD 122,000 - 139,000; Full time

Job summary

Capital One in Chicago is seeking a Manager, Process Management to lead initiatives across process improvement, analytics, and technology enablement within Network Risk Operations. You will partner with diverse teams to translate needs into actionable, scalable solutions and drive adoption of AI-enabled capabilities.

The role emphasizes cross-functional leadership, governance, and the delivery of measurable operational improvements in a dynamic environment.

Qualifications

• Bachelor’s Degree or Military Experience.
• At least 3 years of experience in Process Management, Risk Management, or Business Analysis.
• At least 2 years of experience in Project management.
• At least 1 year of experience using Google AI tools.

Responsibilities

• Lead complex operational initiatives spanning process improvement, reporting and insights, technology enablement, and scalable business solutions.
• Partner with operational teams to understand challenges, identify opportunities, and translate needs into actionable recommendations.
• Leverage data, process knowledge, and stakeholders input to identify trends, root causes, risks, and opportunities to improve operational effectiveness.
• Determine the appropriate solution based on business need, including process improvements, dashboards, digital tools, automation, AI-enabled solutions, or enablement strategies.
• Identify opportunities to develop reusable and scalable solutions that reduce manual effort and improve consistency across teams.
• Support the development and evolution of reporting, metrics, dashboards, and analytical solutions that improve visibility and decision-making.
• Move solutions from concept through implementation and adoption in collaboration with cross-functional teams.
• Evaluate emerging technologies and identify practical opportunities to apply them within operations.

Skills

Process Management

Risk Management

Business Analysis

Project Management

Google AI tools

Education

Bachelor’s Degree or Military Experience

Tools

Google AI tools

Job description

Manager, Process Management As a Manager, Process Management within Network Risk Operations, you will lead and support initiatives focused on improving how teams work through process improvement, actionable insights, technology enablement, and scalable solutions. You will partner to understand business needs, identify opportunities, and determine the right approach—whether through process changes, reporting and analytics, digital tools, automation, AI-enabled capabilities, or end-user enablement. You are a highly adaptable leader who can flex across priorities and capabilities as business needs evolve. You are comfortable operating at the intersection of operations, process, data, and technology, bringing structure to ambiguity and translating business needs into practical solutions that enable implementation and adoption.

General Responsibilities

• Lead complex operational initiatives and capabilities spanning process improvement, reporting and insights, technology enablement, and scalable business solutions.
• Partner with operational teams to understand business challenges, identify opportunities, and translate needs into actionable recommendations and practical solutions.
• Leverage data, process knowledge, and stakeholder input to identify trends, root causes, risks, and opportunities to improve operational effectiveness.
• Determine the appropriate solution based on the business need, including process improvements, reporting and dashboards, digital tools, automation, AI-enabled solutions, or enablement strategies.
• Identify opportunities to develop reusable and scalable solutions that reduce manual effort, improve consistency, and can be leveraged across operational teams.
• Support the development and evolution of reporting, metrics, dashboards, and analytical solutions that improve visibility and decision-making.
• Partner across Process Management, Project Management, Data Analytics, Technology, Product, Risk and Operations to move solutions from concept through implementation and adoption.
• Evaluate emerging technologies and capabilities and identify practical opportunities to apply them within operations.
• Establish appropriate structure, prioritization, governance, and controls to ensure solutions are sustainable and aligned with business needs.
• Manage multiple priorities in a dynamic environment, bringing structure and clarity to ambiguous or evolving business needs.
• Build strong cross-functional relationships and influence stakeholders and senior leaders to drive alignment and results.
• Communicate complex information clearly and concisely, including recommendations, risks, progress, decisions, and business outcomes.

Basic Qualifications

• Bachelor’s Degree or Military Experience
• At least 3 years of experience in Process Management, Risk Management, or Business Analysis
• At least 2 years of experience in Project management
• At least 1 year of experience using Google AI tools

Preferred Qualifications

• At least 5 years of experience in Process management
• At least 4 years of experience in Project Management or Technology Enablement
• Lean, Six Sigma or equivalent certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $134,400 - $153,300 for Manager, Process Management

Richmond, VA: $122,100 - $139,400 for Manager, Process Management

New York, NY: $146,600 - $167,300 for Manager, Process Management

Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management

Chicago, IL: $122,100 - $139,400 for Manager, Process Management

Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.