Senior Process Manager, Data Governance and Pricing

Capital One National Association; Richmond (VA); On-site; USD 81,000 - 92,000; Full time

Job summary

Capital One is seeking a Sr. Process Manager in Richmond, VA to oversee cross-functional process improvements, data analysis, and governance. You will partner with Risk, PMO, and leadership to implement changes, maintain process documentation, and train junior team members.

Strong BPM/PM/Risk experience is required, with a Bachelor's degree or military background preferred. This role may include incentive compensation.

Qualifications

• 1 year of experience with Microsoft Office or G Suite.
• 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management.
• Bachelor’s Degree or military experience (preferred).
• Experience with data governance frameworks and metadata standards (preferred).

Responsibilities

• Oversee multiple processes: monitor, report, and plan improvements; define controls.
• Collect, analyze, and measure process data; report to senior leadership.
• Resolve complex problems; escalate and involve stakeholders to fix breakdowns.
• Maintain formal process documents and create project reports and diagrams.
• Collaborate on larger initiatives; represent department in change control forums.
• Coach and train junior PM levels on processes and goals.
• Provide customer service and training to internal customers; may present to executives.
• May perform process tasks as needed.

Skills

Process improvement

Project management

Relationship management

Risk management

Education

Bachelor’s Degree or military experience

Tools

Microsoft Office

G Suite

Job description

General Responsibilities:

• Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO and management; make final recommendations for approval on changes.
• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; elevate breakdowns in the process by asking the right questions and identify/involve the right stakeholders to correct breakdowns.
• Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
• Collaborate on larger initiatives, including representing department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
• Coach and train junior PM levels on processes, performance targets and goals
• Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.
• May perform process or parts of the process as needed

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in Microsoft Office or G Suite
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management

Preferred Qualifications:

• Bachelor’s Degree or military experience
• Experience working within established data management and data governance frameworks, including adherence to metadata standards, data quality checks, and data lineage protocols.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Richmond, VA: $80,800 - $92,200 for Sr. Process Manager

Riverwoods, IL: $80,800 - $92,200 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).