Sr. Associate, Legal Process Manager

Capital One National Association; McLean (VA); On-site; USD 89,000 - 101,000; Full time

Job summary

Capital One in McLean, VA seeks a Sr. Process Manager to lead end-to-end process improvements, partner with cross-functional teams, and leverage AI to accelerate documentation and insights. The role focuses on delivering well-managed processes, identifying risks, and driving efficiency across the value stream.

Your experience in BPM, PM, or related fields and strong communication will support strategic initiatives with executive-level stakeholders and internal clients.

Qualifications

• Bachelor’s Degree or military experience.
• At least 1 year of experience with Microsoft Office or G Suite.
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or a combination.

Responsibilities

• Oversee process improvement work with cross‑functional teams.
• Collect, analyze, and measure data to identify trends and gaps.
• Understand customers’ needs and drive end-to-end improvements.
• Identify and implement improvements to mitigate risks and drive issue resolution.
• Evaluate where automated workflows can replace or augment manual steps.
• Use AI to accelerate process documentation and root-cause analysis.
• Communicate updates and escalations to stakeholders.
• Partner with stakeholders to ensure delivery for the Tech Reg Legal team.
• Provide customer service and training to internal customers.

Skills

Communication skills

Collaboration

Independence

Creativity

Education

Bachelor’s Degree or military experience

Tools

Microsoft Office

G Suite

Microsoft Excel

Sheets scripting

Job description

A successful candidate will display:

• Strong communication skills
• A desire to work collaboratively
• The ability to work independently and proactively
• The willingness to tackle new challenges and use creativity to find solutions

General Responsibilities:

• Provides oversight of process improvement work and collaborating with cross functional teams on larger initiatives
• Collect, analyze, and measure data to proactively identify trends and gaps to provide actionable insights and recommendations
• Understand customers’ needs of the process and driving end to end customer process improvements
• Identify and implement process improvements driving issue resolution/risk mitigation activities
• Evaluate where agentic workflows can replace or augment manual steps in a business process
• Utilize generative AI to accelerate process documentation, synthesize large data sets for root cause analysis, identify hidden inefficiencies, and create standardized analysis assets (e.g., Gems)
• Develop a working knowledge of in-scope processes to partner with others in the pursuit of process improvement
• Provide clear and timely communications, updates, and escalations to stakeholders
• Proactively manage through identification and resolution of risks across the value stream to maintain Well-Managed processes
• Advocate and share job specific strengths for the betterment of the broader team or body of work
• Design, develop, manage, and document processes and project plans in a dynamic environment, revising needs to meet changing requirements.
• Build relationships and collaborate with key stakeholders to ensure delivery of commitments for the Tech Reg Legal team.
• Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.

Basic Qualifications:

• Bachelor’s Degree or military experience
• At least 1 year of experience in Microsoft Office or G Suite
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or a combination

Preferred Qualifications:

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• Experience applying Artificial Intelligence (AI) prompting for process management efficiency
• 1+ year of experience in using Microsoft Excel or sheets (script prompting)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

McLean, VA: $88,800 - $101,300 for Sr. Process Manager

Richmond, VA: $80,800 - $92,200 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).