Manager, Process Improvements & Project Management

Aramark Correctional Services; Philadelphia (Philadelphia County); On-site; USD 100,000 - 150,000; Full time

Job summary

Aramark is seeking an experienced HR Operations professional to turn strategy into structured projects and standardize HR processes across US operations. You will work with HR leadership to close gaps, run end-to-end improvement projects, and build discipline in metrics, governance, and documentation.

In this role you’ll lead cross-functional initiatives, apply Lean/Six Sigma, and develop field-ready SOPs and guides, reporting to the Director of HR Operations & Strategy.

Qualifications

• 5+ years in process improvement, project management, or HR operations.
• 2+ years leading improvement projects directly.
• Six Sigma Black Belt certification strongly preferred.
• PMP or equivalent formal training preferred.
• Advanced PowerPoint and Excel skills required.
• Strong written communicator with field-ready documentation.
• Ability to drive projects with minimal day-to-day oversight.

Responsibilities

• Lead process improvement projects across HR Operations, Talent Acquisition, and Employee Relations - from problem definition and root-cause analysis through pilot, measurement, and standard-work handoff.
• Apply Lean/Six Sigma methodologies to reduce cycle time and error rates in HR workflows.
• Manage cross-functional projects with charters, milestones, gate reviews, and stakeholder reporting.
• Support intake of HR projects, evaluate requests, and route approved work into the pipeline.
• Document and standardize processes with SOPs, job aids, and manager-facing guides.
• Facilitate improvement workshops and focus groups with HR Ops staff and partners.

Skills

Process improvement

Project management

HR operations

Six Sigma Black Belt

PMP or equivalent

PowerPoint

Excel

Written communication

Stakeholder management

Agile cadence

Tools

PowerPoint

Excel

Job description

Job Description

HR Operations is scaling its process improvement and project management. This role drives the operational backbone of that work, turning strategy into structured projects, standardizing how HR measures and improves its own processes, and giving field HR and managers tools that actually work day to day.

This is an individual-contributor role with high visibility to HR leadership. You'll report to the Director of HR Operations & Strategy and work across US HR Operations and HR Business Partners to close process gaps, run improvement projects end to end, and build the discipline (metrics, documentation, governance) that helps HR operate.

Job Responsibilities

• Lead process improvement projects across HR Operations, Talent Acquisition, and Employee Relations - from problem definition and root-cause analysis through pilot, measurement, and standard-work handoff.
• Apply appropriate Lean/Six Sigma methodologies (DMAIC, process mapping, root cause analysis) to reduce cycle time and error rates in HR transactional and case-management processes (e.g., HR call center intake, I-9/E-Verify compliance workflows, offer/onboarding processing).
• Manage cross-functional projects on a defined cadence - charters, milestones, gate reviews, and stakeholder reporting - for initiatives tied to the FY27 HR Strategy portfolio and other HR Ops priorities.
• Support the project intake process for HR Operations - evaluating incoming requests from US HR Operations and HR Business Partners scoping and prioritizing against capacity, and routing approved work into the active project pipeline.
• Document and standardize processes - writing SOPs, job aids, and manager-facing guides that hold up in the field, not just in a binder.
• Facilitate improvement workshops and focus groups with HR Ops staff, field HR, and business partners to surface friction points and co-design fixes.

Qualifications

• 5+ years in process improvement, project management, or HR operations, with at least 2 years leading improvement projects directly (not just supporting them).
• Six Sigma Black Belt certification strongly preferred, particularly one earned through a corporate program at an organization with a well-established Six Sigma track record. Certifications from ASQ, IASSC, or an equivalent university/professional-body program will be considered. Internally-issued or vendor "belt" certificates lacking this kind of credible backing will not be considered equivalent.
• Demonstrated project management experience - PMP or equivalent formal training preferred, but proven delivery track record on cross-functional projects is the bar, not the credential alone.
• Advanced PowerPoint skills and Excel skills (formula-driven trackers, dashboards, pivot-based reporting) required.
• Strong written communicator who can produce field-ready, plain-language documentation - not academic process theory.
• Comfortable operating with a director as your primary stakeholder and driving your own project pipeline with minimal day-to-day oversight.

Preferred

• Prior experience supporting a large, distributed, field-heavy workforce (multi-site services, hospitality, retail, or similar operating environments).
• Experience with sprint-based or Agile-adjacent project cadences (charters, gate reviews, WIP limits) in a corporate function.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook Instagram and Twitter.