Manager, Process Excellence

DIGITECH; Pennsylvania; On-site; USD 65,000 - 95,000; Full time

Job summary

An established industry player is seeking a Process Excellence Manager to drive operational improvements across its distribution network. This role combines strategic vision with hands-on leadership, focusing on enhancing processes and metrics to achieve organizational goals. You will lead a team dedicated to continuous improvement, leveraging methodologies like Lean Six Sigma to create high-impact programs. Collaborating with cross-functional leaders, you will ensure that operations are efficient, scalable, and customer-centric. Join a company committed to excellence in healthcare distribution and make a significant impact on patient care.

Benefits

401(k) Plan

Comprehensive Benefits Package

Diversity and Inclusion Initiatives

Qualifications

• 3+ years in operational excellence and process improvement roles.
• Experience leading teams and managing projects effectively.

Responsibilities

• Lead operational efficiency programs across the Distribution Network.
• Establish KPIs and monitor organizational performance.

Skills

Lean Six Sigma

Process Improvement

Operational Excellence

Data Analytics

Stakeholder Management

Team Leadership

Analytical Skills

Education

Bachelor's Degree in Business or Supply Chain

Advanced Degree Preferred

Tools

Warehouse Management Systems (WMS)

Job description

Overview

Sarnova is the leading national specialty distributor of health care products in Emergency Medical Services (EMS) and Respiratory Markets and is the industry leader in Revenue Cycle Management within Emergency Medical Services (EMS). The company operates through several market-leading companies including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, and Cardio Partners, a full Sudden Cardiac Arrest Solution provider, and Digitech, the leader in EMS revenue cycle management.

The Process Excellence Manager leads the development and implementation of Operational Excellence strategies across Sarnova’s Distribution Network, driving continuous improvement and innovation. This role combines strategic vision with hands-on leadership, managing a team focused on enhancing processes, metrics, technology, and overall operational performance. The manager will collaborate with cross-functional leaders to identify, prioritize, and execute initiatives that align with the organization’s growth objectives and customer satisfaction goals.

Responsibilities

Organizational Impact:

At Sarnova, your contributions drive significant value. As the Process Excellence Manager, you will lead transformative initiatives that ensure our distribution operations are efficient, scalable, and customer centric. By fostering a culture of continuous improvement, you will directly enhance the quality, reliability, and delivery of products, playing a pivotal role in the organization’s overall success and strategic growth.

Essential Duties and Responsibilities:

• Create and own the identification, development, and execution of high-impact operational efficiency programs across the Distribution Network, leveraging methodologies such as Lean Six Sigma and Kaizen.
• Evaluate current business processes to identify opportunities for value creation, operational efficiency, and waste reduction, while aligning initiatives with strategic business goals
• Establish and monitor key performance indicators (KPIs) and project primary metrics that measure success, ensuring the organization maintains high-performance standards across operations.
• Partner with Distribution Network Operational Leaders, Sales, Finance, and other key stakeholders to align improvement efforts with broader business objectives
• Lead, mentor and develop a team of continuous improvement professionals, fostering a culture of learning, accountability, and innovation; set performance goals, conduct reviews and provide constructive feedback
• Collaborate with the recruitment team to identify, interview, and select top talent
• Maintain and update SOPs to ensure consistency, clarity, and adherence to best practices across the organization. Audit existing processes to ensure SOP’s and Work Instructions are being followed.
• Train required associates on the new or revised processes.
• Drive the adoption of standardized tools and processes, ensuring stability and enhanced business performance through effective change management strategies
• Utilize data analytics to identify trends, measure progress, and provide actionable insights to senior leadership for informed decision-making
• Conduct regular audits to ensure continuous improvement efforts are sustained, and financial, operational, and customer-focused objectives are met
• Collaborate on merger and acquisition projects, ensuring seamless integration of operational processes and best practices
• Prepare and present regular progress reports, ensuring stakeholders are informed of key milestones, outcomes, and next steps
• Implement processes to improve productivity and compliance with regulations
• Manage resources efficiently, ensuring quality standards are met
• Additional job duties as assigned

Skills/Experience Required:

• Education: Bachelor’s degree required; advanced degree in Business, Supply Chain, or related field preferred
• Minimum of 3 years of progressive experience in operational excellence, process improvement, or related fields, with at least 2 years in a management or leadership role
• Minimum of 2 years utilizing Lean Six Sigma methodologies; formal certification preferred
• Experience with Warehouse Management Systems (WMS) and supply chain management in a distribution environment
• Familiarity with medical devices, medical supplies, or pharmaceuticals is highly desirable
• Proven ability to develop and execute cohesive project plans and schedules, managing dynamic changes across the project lifecycle
• Strong analytical skills with the ability to identify, implement, and monitor key operational and business metrics
• Effective in stakeholder management, including relationship building, negotiation, and communication across all organizational levels
• Demonstrated ability to inspire, mentor, and develop high-performing teams
• Proactive, resourceful, and goal-oriented with a strong sense of urgency to deliver results and drive process improvements
• Ability to adapt to changing environments and handle multiple tasks
• Strong sense of ethics, confidentiality and integrity

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.