Manager, Process and Reliability Engineering

Quest Diagnostics; Secaucus (NJ); Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for Process and Reliability Engineering. This remote role involves leading a critical maintenance and reliability program aimed at enhancing equipment effectiveness and reducing downtime. You'll collaborate with various stakeholders to implement best practices in maintenance management, continuous improvement, and training. If you have a strong background in process management and a passion for operational excellence, this is an exciting opportunity to make a significant impact in a forward-thinking organization. Join a team that values innovation and strives for excellence in service delivery.

Qualifications

• Minimum 3 years in Maintenance & Reliability and continuous improvement.
• Experience with CMMS and TPM is preferred (6+ years).

Responsibilities

• Lead the deployment of the maintenance & reliability program.
• Coach employees on maintenance tools and practices.

Skills

Maintenance & Reliability

Continuous Improvement

Process Management

Project Management

Change Management

Communication Skills

Statistical Analysis

Lean Manufacturing

Six Sigma

Interpersonal Skills

Education

Bachelor’s Degree in Engineering

Tools

CMMS (Computerized Maintenance Management System)

EAM (Enterprise Asset Management)

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Project

Job description

Overview

This is a Remote opportunity with 25% to 50% Travel required

The Manager, Process and Reliability Engineering will lead and develop the Biomedical maintenance, process, and reliability improvement program to reduce unplanned instrument downtime and increase overall equipment effectiveness by partnering with external Service Contract Suppliers, Biomedical Engineers/Techs, Equipment Process Owners, and Continuous Improvement Managers.

This position is a key leadership position to build a foundation for a TPM Total Productive Maintenance Zero Defect Culture by deploying the region's Maintenance and Reliability Program and applying the Quest Management System (QMS) principles and tools to meet our customer's service levels, increase lab productivity & safety, and reduce maintenance and operating costs.

• The Maintenance & Reliability Program is built on Foundational Elements of Measurement, Standardization and Communication with 5 Strategic Pillars: Autonomous Maintenance, Focused Improvement, Professional Maintenance, Early Equipment Management, and Training & Development.
• The Quest Management System (QMS) is built on 7 practices: Hoshin Breakthrough Management, Voice of the Customer, Process Management, Continuous Improvement, Project Management, and Change Management.

Responsibilities

Continuously improve, evolve, and communicate the deployment of the regional maintenance & reliability program, including, but not limited to the following elements:

• Foundational: Standardize Instrument Lost Time Key Performance Indicators (KPIs) and improvement tools by utilizing the EAM Enterprise Asset Management system (i.e. CMMS Computerized Maintenance Management System), One Point Lessons (OPL) Visual Management, Failure Mode and Effects Analysis (FMEA) and Root Cause Analysis/Corrective & Preventive Action (RCA/CAPA) tools.
• Autonomous Maintenance (AM) - Improve Operator Maintenance through Basic Equipment Care to halt forced deterioration and stabilize equipment.
• Focused Improvement (FI) - Drive team-focused uptime and operational equipment effectiveness improvement on poorly performing equipment with unknown losses.
• Professional Maintenance (PM) - Improve Planned Maintenance with external Supplier Service Contract Suppliers and internal Biomedical Engineers (BME) to optimize the life of the equipment and maintenance costs as volume changes over time.
• Early Equipment Management (EEM) - Create faster & successful new equipment/automation start-ups by improving reliability and flow with early design/layout modifications (including 3P Pre-Production Preparation) and early deployment of foundational measures and tools.
• Training and Education (TE) - Facilitate employee maintenance-related training utilizing One Point Lessons (OPL) and standard work tools.

Additional Responsibilities:

• Lead and optimize the regional implementation of the CMMS / EAM System across Instrument Platforms to record and track equipment downtime and automate KPI Measurement metrics and provide end-user training.
• Lead weekly multi-lab Instrument Platform Focused Improvement Meetings with Service Contract Suppliers, Biomedical Engineers/Techs, and Equipment Process Owners to reduce unplanned equipment downtime and increase operational equipment effectiveness.
• Establish standard Downtime Trackers with RCA Root Cause Analysis, Corrective & Preventive Actions and transfer capabilities and leadership to Process Owners. Accelerate focused improvement by leading and facilitating equipment FMEA and Autonomous Maintenance (AM) Kaizen Workshops to establish baseline improvement actions and return equipment to standard operating conditions.
• Coach employees and external partners on the use of various Maintenance and Reliability tools, concepts, and practices to build self-sufficiency, sustainability, and scalability.
• Provide direct and/or indirect leadership of internal Biomedical Engineers and Technicians across various regions to ensure a standard approach supporting the Maintenance and Reliability Program.

Qualifications

Required Work Experience:

• Demonstrated understanding, experience, and leadership in Maintenance & Reliability (Minimum 3 years).
• Demonstrated understanding, experience, and leadership in continuous improvement and process management (Minimum 3 years).

Preferred Work Experience:

• Demonstrated understanding, experience, and leadership in Maintenance & Reliability, CMMS Computer Maintenance Management Systems and TPM Total Productive Maintenance (6+ years).
• Demonstrated understanding, experience, and leadership in continuous improvement, process management, project management, and change management, including leading large or complex projects with multiple workstreams (6+ years).

Physical and Mental Requirements:

• Must be able to react to auditory warnings and messages.
• Can require prolonged periods of standing in addition to bending, stooping, reaching & squatting.

Knowledge:

• Strong knowledge of Equipment Maintenance and Repair processes, preferably Precision Test Equipment in a Biomedical Environment.
• General understanding of Equipment Electrical & Mechanical Failure Modes, Root Cause, Corrective and Preventive Actions.
• Use and optimization of CMMS Computer Maintenance Management Systems and KPI Performance Management Systems.
• Understanding of external supplier contracted FSE Field Service Engineering Management and interaction with internal Maintenance and Repair Management.
• Knowledge of TPM Total Productive Maintenance, Reliability & Maintainability tools and techniques including Focused Improvement and Autonomous Maintenance.
• Development and use of Standard Work and Visual Management methods, including OPL One Point Lessons.
• Facilitation of FMEA Failure Mode and Effects Analysis and Equipment/Process M&I Material & Information Flow.
• Utilization of Lean Manufacturing Waste Identification and Elimination methods, including 8 Wastes, 5S, and Quick Changeover.
• Use of Six Sigma or equivalent Improvement methods, including statistical and financial analysis and Problem-Solving.

Skills:

• Ability to influence business leaders and develop strong relationships with internal process owners and external suppliers.
• Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mail, and memos.
• Knowledge and use of Core Continuous Improvement & Problem-Solving tools and methods, including Lean Manufacturing and Six Sigma.
• Proven ability to realize cost-savings attributed to efficiency gains, process improvements, etc.
• Experience with organizational transformation & change management.
• Other key skills include:
• Strategic planning and execution
• Financial & business acumen
• Vendor relationship-cultivation and management
• Interpersonal skills
• Data and statistical analysis
• Facilitating discussions and workshops
• Ability to handle multiple projects simultaneously
• Skilled in Microsoft Word and Microsoft Excel
• Comfortable with Microsoft PowerPoint and Microsoft Project

EDUCATION: Bachelor’s Degree (Required), preferably in Engineering

LICENSE/CERTIFICATIONS: Certified Maintenance & Reliability Professional (CMRP) preferred. Formal Project Management training (Preferred). Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) (Required). PMI Project Management Professional (PMP) (Preferred). Project Management (PMI) Certification (Preferred).

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets