Manager, Premium Seating & Parking

University of Oregon; Eugene (OR); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The University of Oregon is seeking a Manager, Premium Seating & Parking within the Duck Athletic Fund. This role serves as the primary contact for premium seating clients, including suite holders and club seat members, and oversees parking allocations and related communications.

You will collaborate with development officers and ticket operations to drive revenue, engagement, and philanthropic support while delivering exceptional service during events and outside regular hours.

Qualifications

• Experience in premium seating, CRM, athletic development, ticketing operations, or hospitality services.
• Ability to build relationships, provide exceptional customer service, and develop engagement strategies for high-value constituents.
• Experience with CRM and ticketing software such as Paciolan, Ticketmaster, Salesforce, or similar platforms.

Responsibilities

• Serve as the primary contact for premium seating customers, including suite holders and club seat members.
• Oversee parking allocations, customer service initiatives, and premium seating communications.
• Collaborate with development officers, ticket operations staff, and athletics department stakeholders to support revenue and engagement goals.

Skills

Premium seating

Customer relationship management

Athletic development

Ticketing operations

Hospitality services

Tools

Paciolan

Ticketmaster

Salesforce

Job description

Job no: 537065
Work type: Classified Staff
Location: Eugene, OR
Categories: Administrative/Professional, Administrative/Office Support, Athletics

Review of Applications Begins

Department Summary

The University of Oregon Intercollegiate Athletic Department's primary purpose is to provide a unique opportunity for student-athletes to be developed, tested, and encouraged to reach their maximum potential in every aspect of their lives. It is the steadfast goal of the Department of Intercollegiate Athletics to provide the most outstanding student-athlete experience by helping them to achieve excellence, both in the classroom and in their chosen sport. The department has approximately 300 administrative & classified employees and hosts over 600,000 spectators annually and represents the University of Oregon in athletic competition with other universities & colleges.

Position Summary

The Manager, Premium Seating & Parking serves as a key member of the Duck Athletic Fund team, providing exceptional service and operational support for premium seating. The position serves as the primary point of contact for premium seating customers, including suite holders, club seat members, and other premium hospitality clients. The Manager is responsible for cultivating strong relationships with these constituents, ensuring a high-quality customer experience, and developing strategies to increase engagement, retention, and philanthropic support among premium seating patrons.

In addition to managing premium seating accounts and related ticketing benefits, this position oversees parking allocations, customer service initiatives, and premium seating communications. The Manager collaborates closely with development officers, ticket operations staff, and athletics department stakeholders to support revenue generation, customer satisfaction, and customer engagement goals.

Work may require availability outside of normal business hours, including evenings, weekends, and athletic events.

Preferred Qualifications

• Experience in premium seating, customer relationship management, athletic development, ticketing operations, or hospitality services.
• Ability to build relationships, provide exceptional customer service, and develop engagement strategies for high-value constituents.
• Experience utilizing CRM and ticketing software systems, such as Paciolan, Ticketmaster, Salesforce, or similar platforms.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background check.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit our website .

The University of Oregon is an equal-opportunity institution committed to cultural diversity and compliance with the Americans with Disabilities Act. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please email us or call 541-346-5112.

UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Equal Opportunity and Access. Contact information, related policies, and complaint procedures are listed here .