Manager, Practice Solutions – Advisory

Jobtailor

California (MO)

On-site

USD 85,000 - 140,000

Full time

14 days+

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Job summary

Jobtailor in the United States is seeking a Change Management and Technology Adoption lead to drive adoption of legal technology and AI-enabled tools within the Advisory practice. You will map workflows, identify use cases, and develop practical adoption plans with cross-functional teams.

You will train attorneys and professionals, create guides, lead implementation activities, monitor usage, and report to the Director of Practice Solutions.

Qualifications

Bachelor’s degree or equivalent professional experience.
Three or more years of experience in change management, technology adoption, legal technology, training, or a related field.
Experience working in a law firm, legal department, legal technology company, or professional services environment.
Proven ability to guide professionals through technology and workflow change.
Strong stakeholder management, facilitation, training, communication, and project-management skills.
Ability to translate user needs into practical use cases and adoption plans.
Experience leading technology adoption within a law firm or legal environment preferred.
Experience supporting lawyers, practice groups, or geographically distributed teams preferred.
Formal change-management training, such as Prosci or ADKAR preferred.
Familiarity with legal technology and legal workflows preferred.
Experience using feedback and adoption data to improve utilization preferred.

Responsibilities

Develop and execute adoption strategies for assigned technologies and the Advisory practice group
Understand lawyers' and business professionals' workflows, challenges, and priorities
Identify technology use cases that improve efficiency, quality, consistency, collaboration, and client service
Support technology adoption through training, communications, coaching, and workflow guidance
Coordinate change-management activities across product launches, enhancements, and transformation initiatives
Support responsible use of AI-enabled tools in accordance with firm policies, client obligations, and professional standards
Develop and deliver practical, use-case-based training through sessions, demonstrations, workshops, coaching, and individual support
Create user guides, quick-reference materials, workflow documentation, examples, and self-service resources
Lead or coordinate implementation of assigned technology solutions
Develop implementation plans covering engagement, testing, communications, training, launch, and post-launch support
Coordinate cross-functional implementation activities across Practice Solutions, Knowledge Management, Innovation, Technology, Information Security, Risk, Talent Development, and other teams
Facilitate user testing and workflow validation
Monitor utilization and address adoption, workflow, or usability issues
Serve as product owner for an assigned portfolio of legal technology and AI-enabled applications
Develop and maintain product roadmaps, prioritize requirements and enhancement requests, and manage the product backlog
Coordinate releases, configuration changes, testing, communications, and training
Resolve product, integration, performance, and usability issues with internal teams and vendors
Build trusted relationships with practice leaders, partners, associates, professional support lawyers, and business professionals
Conduct interviews, workshops, surveys, and workflow reviews to identify needs and opportunities
Define and monitor adoption and utilization measures
Provide regular updates and recommendations to the Director, Practice Solutions and relevant stakeholders
Collaborate with Knowledge Management, Innovation, Data Science, AI Engineering, Technology, Talent Development, IT Training, Risk, Information Security, Privacy, Procurement, Finance, and Legal teams
Maintain vendor relationships, coordinate vendor support and product updates, and support product evaluations, pilots, renewals, and commercial reviews
Maintain awareness of developments in legal technology and AI

Skills

Change Management

Technology Adoption

Stakeholder Management

Training Development

Legal Technology

Education

Bachelor's degree

Tools

AI-Enabled Tools

Legal Tech Apps

Job description

Develop and execute adoption strategies for assigned technologies and the Advisory practice group
Understand lawyers' and business professionals' workflows, challenges, and priorities
Identify technology use cases that improve efficiency, quality, consistency, collaboration, and client service
Support technology adoption through training, communications, coaching, and workflow guidance
Coordinate change-management activities across product launches, enhancements, and transformation initiatives
Support responsible use of AI-enabled tools in accordance with firm policies, client obligations, and professional standards
Develop and deliver practical, use-case-based training through sessions, demonstrations, workshops, coaching, and individual support
Create user guides, quick-reference materials, workflow documentation, examples, and self-service resources
Lead or coordinate implementation of assigned technology solutions
Develop implementation plans covering engagement, testing, communications, training, launch, and post-launch support
Coordinate cross-functional implementation activities across Practice Solutions, Knowledge Management, Innovation, Technology, Information Security, Risk, Talent Development, and other teams
Facilitate user testing and workflow validation
Monitor utilization and address adoption, workflow, or usability issues
Serve as product owner for an assigned portfolio of legal technology and AI-enabled applications
Develop and maintain product roadmaps, prioritize requirements and enhancement requests, and manage the product backlog
Coordinate releases, configuration changes, testing, communications, and training
Resolve product, integration, performance, and usability issues with internal teams and vendors
Build trusted relationships with practice leaders, partners, associates, professional support lawyers, and business professionals
Conduct interviews, workshops, surveys, and workflow reviews to identify needs and opportunities
Define and monitor adoption and utilization measures
Provide regular updates and recommendations to the Director, Practice Solutions and relevant stakeholders
Collaborate with Knowledge Management, Innovation, Data Science, AI Engineering, Technology, Talent Development, IT Training, Risk, Information Security, Privacy, Procurement, Finance, and Legal teams
Maintain vendor relationships, coordinate vendor support and product updates, and support product evaluations, pilots, renewals, and commercial reviews
Maintain awareness of developments in legal technology and AI

Requirements

Bachelor’s degree or equivalent professional experience
Three or more years of experience in change management, technology adoption, legal technology, training, or a related field
Experience working in a law firm, legal department, legal technology company, or professional services environment
Proven ability to guide professionals through technology and workflow change
Strong stakeholder management, facilitation, training, communication, and project-management skills
Ability to translate user needs into practical use cases and adoption plans
Experience leading technology adoption within a law firm or legal environment preferred
Experience supporting lawyers, practice groups, or geographically distributed teams preferred
Formal change-management training, such as Prosci or ADKAR preferred
Familiarity with legal technology and legal workflows preferred
Experience using feedback and adoption data to improve utilization preferred

Core Competencies

Demonstrates expertise in technology adoption strategies, change management, and training within legal environments, with a focus on enhancing efficiency and collaboration through AI-enabled tools. Proven ability to build relationships and facilitate cross-functional coordination to support implementation and user engagement.

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