Manager, Practice Operations II - Stoneham MA

tuftsmedicine; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Tufts Medicine Cancer Center in Stoneham is seeking an experienced Practice Administrator to manage daily practice operations and related physician activities, ensuring efficient, cost-effective, high‑quality patient care. The role covers one location with ten or more providers or two+ sites with eight+ providers.

You will provide managerial leadership to providers and staff, supervise employees, oversee budgeting, hiring, evaluations, and policy compliance, and collaborate with billing,

Qualifications

• Bachelor's degree in business, healthcare, or a related field or equivalent combination of education and experience such as Associate's degree in business, healthcare, or a related field and two (2) years of relevant business experience.
• Two (2) years of healthcare management or practice management experience working directly with physicians and practice members.
• High School Diploma or GED with four (4) years of relevant business experience.

Responsibilities

• Manages daily practice operations to ensure efficiency, patient flow and satisfaction.
• Handles day-to-day personnel issues including hiring, performance evaluations, discipline and coaching; ensures orientation for new employees.
• Monitors and controls practice expenses; manages accounts payable, expenditures, and procurement of equipment and supplies.
• Conducts monthly meetings with all practice providers and staff to discuss policies and updates.
• Collaborates with billing and finance to understand AR, denial trends, referrals, and staff training needs.
• Assists in preparation and implementation of the annual practice budget and monitors monthly budget performance.
• Ensures compliance with OSHA, meaningful use measures, and quality metrics in coordination with Physician Services.
• Promotes cost-effective, high-quality care and optimizes physician productivity within budget.
• Acts as liaison between practices and hospital departments (Physician Services, Information Services, Purchasing, PHO, Finance, etc.)

Education

Bachelor's degree in business, healthcare, or a related field or equivalent combination of education and experience such as Associate's degree in business, healthcare, or a related field and two (2) years of relevant business experience or High School Diploma or GED and four (4) years of relevant business experience.

Job description

Hours

Hours : 40 hours weekly, Monday-Friday 8am-430pm. Exempt position

Location : Stoneham Tufts Medicine Cancer Center

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises all levels of employees. Responsibilities that typically include: Setting goals and objectives for team members for achievement of operational results, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Job Overview

This role is responsible for managing the daily practice operations and related physician practice activities to ensure the delivery of efficient and cost-effective quality patient care. Provides managerial leadership and support to all practice providers and staff to create a cohesive culture and an environment that fosters innovation and growth across the organization. The scope of this role is defined as one of the following: management of a single practice location with a total of ten or more providers or management of two or more practice locations with a total of eight or more providers.

Job Description

1. Bachelor's degree in business, healthcare, or a related field or equivalent combination of education and experience such as Associate's degree in business, healthcare, or a related field and two (2) years of relevant business experience or High School Diploma or GED and four (4) years of relevant business experience.
2. Two (2) years of healthcare management or practice management experience working directly with physicians and practice members.

Preferred Qualifications

1. Five (5) years of healthcare management or practice management experience working directly with physicians and practice members.

Duties and Responsibilities

1. Manages daily practice operations of one or more employed practices to ensure efficiency, patient flow and patient/employee satisfaction.
2. Responsible for day-to-day personnel issues including: hiring, conducting formal performance evaluations, discipline and coaching/mentoring practice personnel. Ensures comprehensive orientation plan is conducted for all new employees. Ensures staff compliance with policies and procedures.
3. Monitors and controls practice expenses. Maintains records of accounts payable, approves expenditures and requests payment of bills. Responsible for selection, purchase and delivery of equipment, furniture and supplies.
4. Conducts monthly meetings for all practice providers and staff to discuss new policies and procedures and provide updates to enhance delivery of care, satisfaction with service and resolution of problems.
5. Works collaboratively with the billing and finance departments to fully understand the practice's AR, denial trends, referral management and areas of improvement/training needed by staff and providers.
6. Assists in preparation and implementation of annual practice budget. Responsible for managing operations to the monthly budget and monitoring expenses and revenue.
7. Works collaboratively with Physician Services to ensure practice meets required compliance and clinical competency thresholds, OSHA regulations, Meaningful Use measures, AQC and MSSP quality measures.
8. Promotes the provision of cost-effective, high-quality health care services for patients, with emphasis on patient satisfaction. Implements and supports a system of performance improvement to ensure effective and efficient use of resources and smooth patient flow, while adhering to budget and optimizing physician productivity.
9. Serves as liaison between practices and various hospital departments (Physician Services, Information Services, Purchasing, PHO, Finance, etc.)

Physical Requirements

1. Work environment: professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.
2. This is largely a sedentary role, which involves sitting most of the time, bu