Manager, Practice Operations II - OBGYN Chelmsford

tuftsmedicine; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

Tufts Medicine is seeking an experienced Clinical Administration Manager to oversee daily practice operations across Chelmsford and surrounding sites. The role emphasizes budgeting, staffing, and delivering efficient, high-quality patient care within budget targets.

You will lead administrative teams, coordinate with hospital departments, and drive process improvements to enhance efficiency and patient satisfaction at multiple locations including North Chelmsford and Dracut/Westford.

Qualifications

• Bachelor’s degree in business, healthcare, or related field or equivalent combination of education and experience
• Two years of healthcare management or practice management experience with physicians and staff

Responsibilities

• Manages daily practice operations of one or more employed practices to ensure efficiency and patient/employee satisfaction.
• Oversees day-to-day personnel issues including hiring, evaluations, discipline and coaching; conducts orientation for new employees.
• Monitors and controls practice expenses; handles accounts payable and approves expenditures; manages equipment and supplies.
• Conducts monthly meetings with providers and staff to discuss policies, updates and service improvements.
• Works with billing/finance to understand AR, denial trends, referrals, and training needs.
• Assists in annual practice budget preparation and monitors monthly budget performance.
• Ensures compliance with healthcare regulations, OSHA, Meaningful Use measures, and quality targets.
• Promotes cost-effective, high-quality patient care and performance improvements across practices.
• Acts as liaison between practices and hospital departments (Physician Services, IT, Purchasing, PHO, Finance).

Skills

Healthcare management

Practice management

Budgeting

Staff supervision

Operations coordination

Education

Bachelor’s degree in business/healthcare

Associate’s degree in business/healthcare

Job description

Hours : 40 hours weekly, Monday-Friday 8am-5pm

Primary Location : 20 Research Place, Suite 320, North Chelmsford, MA 01863

Additional Locations : Oversight of three total sites including Chelmsford, Dracut, and Westford

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning, determines strategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices, allocates resources and makes decisions regarding practice growth, and develops need to accomplish the practice's vision. A management role that supervises employees focusing on tactical, operational activities within a specified area, with the majority of time spent overseeing area of responsibility, planning, prioritizing and/or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and/or indirect reports. A role that supervises all levels of employees. Responsibilities that typically include: Setting goals and objectives for team members for achievement of operational results, problems faced may be difficult but typically are not complex, and ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.

Job Overview

This role is responsible for managing the daily practice operations and related physician practice activities to ensure the delivery of efficient and cost-effective quality patient care. Provides managerial leadership and support to all practice providers and staff to create a cohesive culture and an environment that fosters innovation and growth across the organization. The scope of this role is defined as one of the following: management of a single practice location with a total of ten or more providers or management of two or more practice locations with a total of eight or more providers.

Job Description

• 1. Bachelor's degree in business, healthcare, or a related field or equivalent combination of education and experience such as Associate's degree in business, healthcare, or a related field and two (2) years of relevant business experience or High School Diploma or GED and four (4) years of relevant business experience.
• 2. Two (2) years of healthcare management or practice management experience working directly with physicians and practice members.

Preferred Qualifications:

• 1. Five (5) years of healthcare management or practice management experience working directly with physicians and practice members.

Duties and Responsibilities:

• 1. Manages daily practice operations of one or more employed practices to ensure efficiency, patient flow and patient/employee satisfaction.
• 2. Responsible for day-to-day personnel issues including: hiring, conducting formal performance evaluations, discipline and coaching/mentoring practice personnel. Ensures comprehensive orientation plan is conducted for all new employees. Ensures staff compliance with policies and procedures.
• 3. Monitors and controls practice expenses. Maintains records of accounts payable, approves expenditures and requests payment of bills. Responsible for selection, purchase and delivery of equipment, furniture and supplies.
• 4. Conducts monthly meetings for all practice providers and staff to discuss new policies and procedures and provide updates to enhance delivery of care, satisfaction with service and resolution of problems.
• 5. Works collaboratively with the billing and finance departments to fully understand the practice's AR, denial trends, referral management and areas of improvement/training needed by staff and providers.
• 6. Assists in preparation and implementation of annual practice budget. Responsible for managing operations to the monthly budget and monitoring expenses and revenue.
• 7. Works collaboratively with Physician Services to ensure practice meets required compliance and clinical competency thresholds, OSHA regulations, Meaningful Use measures, AQC and MSSP quality measures.
• 8. Promotes the provision of cost-effective, high-quality health care services for patients, with emphasis on patient satisfaction. Implements and supports a system of performance improvement to ensure effective and efficient use of resources and smooth patient flow, while adhering to budget and optimizing physician productivity.
• 9. Serves as liaison between practices and various hospital departments (Physician Services, Information Services, Purchasing, PHO, Finance, etc.)

Physical Requirements:

• 1. Work environment: professional office environment with typical office requirements such as computers, phones, photocopier