Manager- Physical Security & Continuity

PANTHERx Rare Pharmacy; Pittsburgh (Allegheny County); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

401K with employer match

Life insurance

Short/long-term disability

Paid time off

Flexible holidays

Job summary

PANTHERx Rare Pharmacy is seeking a Manager of Physical Security & Business Continuity in Pittsburgh. Hybrid work arrangement with responsibilities spanning enterprise security standards, risk mitigation, and crisis management across all facilities.

This role leads incident response, vendor oversight, and continuity planning, coordinating with Legal, Compliance, and Operations to safeguard employees and operations in the evolving regulatory and healthcare environment.

Qualifications

• Bachelor’s degree in Criminal Justice, Emergency Management, Business Continuity, or Public Safety preferred.
• Minimum 7 years of progressive experience in physical security, corporate security, business continuity, emergency management, or related fields.
• Willingness to travel 15–25% between company locations.
• Valid driver’s license and ability to travel to facilities and project sites.
• Certifications such as CPP, CBCP, CEM are preferred.
• Experience with security systems and planning tools listed above.

Responsibilities

• Develops and maintains enterprise physical security strategy, policies, and standards.
• Conducts site security assessments and recommends risk mitigation measures.
• Oversees security guards, vendors, and related spend with budget visibility.
• Manages access control, CCTV, intrusion detection, and related tech.
• Leads investigations of security incidents and coordination with cross-functional leaders.
• Develops enterprise business continuity program and crisis management framework.
• Partners with leaders to embed continuity requirements in operations.
• Maintains KPIs and executive risk & resilience reporting.
• Ensures regulatory, customer, and industry security compliance.

Skills

Security leadership

Risk assessment

Incident response

Vendor management

Budget oversight

Communication

Education

Bachelor’s degree in Criminal Justice or related field

Tools

ProScan

Acre Access

OpenEye

BOLD planning

AlertMedia

Microsoft 365

SharePoint

Job description

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We Are Seeking Team Members Who are inspired and compassionate problem solvers; produce high quality work; thrive in the excitement of the ever-challenging environment of modern medicine; and are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Manager, Physical Security & Business Continuity

Location

Pittsburgh, PA (Hybrid)

Classification

Exempt

Status

Full-Time

Reports to

Director, Real Estate and Facilities

Purpose

This position is responsible for developing, implementing, and managing the company’s physical security, business continuity, crisis management, and resilience programs across all facilities and operations. This role will establish enterprise-wide security standards, business continuity frameworks, emergency response plans and risk mitigation strategies designed to protect employees, visitors, facilities, products, and business operations while supporting regulatory, customer, and industry requirements. This position serves as a key leader in identifying, assessing and mitigating operational risk while ensuring the organization is prepared to effectively respond to, recover from and adapt to disruptions and emerging threats

Responsibilities

• Develops and maintains enterprise physical security strategy, policies, and standards


• Conducts site security assessments and recommend risk mitigation measures


• Manages security guard service providers and security-related vendors, including operational oversight and associated vendor spend, while maintaining alignment with the Director for budget visibility, financial governance, and final approval authority.


• Provides governance for access control, visitor management, CCTV, intrusion detection, and related technologies


• Leads investigations involving security incidents, theft, workplace violence concerns, facility intrusions, and policy violations, partnering with Information Security, Human Resources, Legal, Compliance, and Operations leadership to ensure appropriate response, resolution, risk mitigation, and continuity of business operations.


• Develops & maintains the enterprise business continuity program by establishing government frameworks, standards, and accountability measures for physical security, crisis management, and business continuity across the enterprise


• Partners with business leaders to ensure continuity planning and preparedness requirements are incorporated into operational practices


• Partners with Enterprise Risk Management, Compliance, Information Security, Operations, and Human Resources to identify and mitigate operational risks impacting business continuity and employee safety.


• Develop, implement, and lead the enterprise crisis management program, including incident escalation protocols, crisis response governance, executive communications, cross-functional response coordination, and post-incident recovery and improvement activities.


• Conducts business impact analyses and continuity planning exercises


• Coordinates enterprise response and recovery efforts during significant incidents


• Develops enterprise resilience strategies to address natural disasters, supply chain disruptions, utility failures, labor disruptions and other operational threats


• Establishes site emergency response plans and evacuation procedures


• Leads incident command structures and emergency response teams


• Maintains relationships with local emergency management and public safety agencies


• Develops KPIs and security metrics


• Prepares executive level risk & resilience reporting


• Maintains compliance with applicable regulatory, customer, and industry expectations


• Supports regulatory inspections, customer audits, and security compliance assessments, ensuring readiness and remediation of identified gaps

Required Qualifications

• Bachelor’s degree in Criminal Justice, Emergency Management, Business Continuity, or Public Safety preferred


• Minimum 7 years of progressive experience in physical security, corporate security, business continuity, emergency management, law enforcement, military, healthcare security, pharmaceutical security, or a related field.


• Ability to travel between company locations as needed (approximately 15-25% travel).


• Valid driver's license with ability to travel to company facilities and project sites.


• Certifications Preferred: Certification Protection Professional, Associate Protection Professional, Certified Business Continuity Professional, Certified Emergency Manager, Physical Security Professional


• Experience with ProScan, Acre Access, OpenEye, BOLD planning, AlertMedia


• Microsoft 365, SharePoint

Preferred Qualifications

• Experience supporting pharmaceutical, specialty pharmacy, healthcare, biotechnology, life sciences, or regulated distribution environments.


• Experience managing security and business continuity programs across multiple states and locations.


• Experience designing or implementing enterprise access control and video surveillance systems.


• Experience supporting DEA-regulated environments or controlled substance operations.


• Experience leading enterprise-wide crisis management teams.


• Data analytics and security intelligence reporting experience.


• Experience managing 24/7 operations and critical infrastructure environments.

Work Environment

This job works in a professional home or office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data for extended periods. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

Equal Opportunity

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.