Manager, Pharmacy Operational Analytics

University of Miami; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

The Manager, Pharmacy Operational Analytics at University of Miami leads enterprise analytics for Pharmacy Operations, IT, Revenue Cycle, Nursing, Finance and BI teams, leveraging EPIC Willow, Pyxis/Omnicell and Power BI to translate strategy into measurable outcomes.

This senior role drives data governance, reporting integrity, dashboards, and compliance monitoring while identifying revenue opportunities and cost-saving measures across the full spectrum of clinical and medication workflows.

Qualifications

• Bachelor’s degree in a relevant field required.
• Minimum 7 years of relevant experience required.
• Operational management and process optimization knowledge.
• Strong communication and leadership abilities.
• Experience with EPIC Willow, Pyxis/Omnicell, and BI tools.

Responsibilities

• Optimize pharmacy systems with EPIC Willow, Pyxis/Omnicell, and BI tools.
• Lead system validation, workflow enhancements, and dispense logic with IT and BI teams.
• Oversee reporting logic, data integrity, and user access governance.
• Support implementation of ADU, BCMA, RFID, and centralized distribution systems.
• Develop enterprise dashboards and pharmacy Command Center tools.
• Lead compliance monitoring, auditing, and reporting for workflows.
• Analyze revenue analytics and charge capture validation to optimize reimbursement.

Skills

Operational Management

Organizational Development

Financial Oversight

Team Leadership

Technical Proficiency

Communication

Education

Bachelor's degree in relevant field

Tools

EPIC Willow

Pyxis/Omnicell

Power BI

Qlik

Job description

CORE JOB SUMMARY

The Manager, Pharmacy Operational Analytics serves as a senior-level pharmacy informatics and analytics leader responsible for enterprise pharmacy data governance, systems optimization, revenue cycle performance, compliance monitoring, and operational analytics. Reporting to the AVP of Pharmacy Strategy, Insights & Analytics, this role functions as a strategic liaison between Pharmacy Operations, IT, Revenue Cycle, Nursing, Finance, and Business Intelligence teams. The position translates pharmacy strategy into measurable clinical, operational, and financial outcomes by leveraging advanced analytics, enterprise reporting tools, and deep system knowledge (EPIC, Pyxis/Omnicell, Power BI/Qlik, and related platforms).

CORE JOB FUNCTIONS

• Acts as the subject matter expert for EPIC Willow, Pyxis/Omnicell, and BI tools to optimize pharmacy systems.
• Leads system validation, workflow enhancements, and dispense logic in collaboration with IT and BI teams.
• Oversees reporting logic, data integrity, and user access governance across the enterprise.
• Supports the implementation of ADU, BCMA, RFID technology, and centralized distribution systems.
• Contributes to the design and maintenance of enterprise dashboards and pharmacy Command Center tools.
• Leads compliance monitoring, auditing, and reporting for all clinical and medication workflows.
• Develops performance reports for time-critical medications, barcode compliance, and clinical overrides.
• Conducts controlled substance audits and ensures the timely resolution of all inventory variances.
• Supports regulatory compliance, diversion monitoring, and enterprise-wide opioid stewardship initiatives.
• Partners with Nursing and Quality teams to improve clinical documentation and administration performance.
• Leads pharmacy revenue analytics and charge capture validation to optimize reimbursement.
• Analyzes prescription trends and financial data to identify revenue leakage and cost-saving opportunities.
• Monitors drug spending, pricing trends, utilization, and shortages to drive financial performance.
• Builds productivity and inventory analytics dashboards to support staffing and operational planning.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

CORE QUALIFICATIONS

Education: Bachelor’s degree in relevant field required

Experience: Minimum 7 years of relevant experience required

Certification and Licensing: Refer to department description for applicable certification requirements

Knowledge, Skills and Abilities: Operational Management: Optimizes day-to-day operations and processes for efficiency and effectiveness. Organizational Development: Ability to implement strategies to improve organizational effectiveness, engagement, and manage change. Financial Oversight: Knowledge of financial operations and management. Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others. Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.

This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System (\"UHealth\") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.