MANAGER, PERFORMANCE IMPROVEMENT (2462)

Memorial Health System; United States; On-site; USD 60,000 - 96,000; Full time

Job summary

Memorial Health is seeking an experienced Manager to lead the Lean Six Sigma program and embed lean principles across the system. You will align improvement initiatives with strategic priorities and develop people and processes to achieve sustained results.

The role partners with executives, physicians, and leaders across all affiliates to drive enterprise-wide quality and operational excellence.

Qualifications

• Master’s degree in Nursing, Business, Management Engineering, Industrial Engineering, or Organizational Behavior is required.
• ASQ Six Sigma Black Belt certification is required.
• Master Black Belt certification is preferred.
• Minimum of 5 years of performance/operations improvement experience utilizing LEAN/DMAIC.
• Minimum of two years of supervisory/management experience.
• Experience implementing Lean Six Sigma at the organizational or system level.
• Experience working with physicians and operational leaders in a complex healthcare environment.
• Experience with accreditation and regulatory standards (e.g., Joint Commission, CMS, Baldrige Health criteria) preferred.

Responsibilities

• Lead Memorial Health’s Lean Six Sigma program and manage colleagues providing performance improvement support.
• Embed Lean Six Sigma principles into daily operations and ensure system-wide alignment with strategic priorities.
• Develop people and processes to achieve sustained results.
• Partner with executives, physicians, and leaders across affiliates to drive enterprise-wide quality and operational excellence.

Skills

Coaching Green/Black Belts

Project management

Change management

Facilitation

Analytical thinking

Collaboration

Communication

Initiative

Process improvement

Team leadership

Education

Master’s degree in Nursing, Business, Management Engineering, Industrial Engineering, or Organizational Behavior

Tools

ASQ Six Sigma Black Belt

Master Black Belt (preferred)

Job description

Focused on the Future of Care

We're looking for talented, passionate healthcare professionals to join the team at Memorial Health as we build the future of healthcare. If you're ready to be part of a transformative organization that puts people first, take a look at what we have to offer.

Position Type

On-site

Job Description Summary

This role leads Memorial Health’s Lean Six Sigma program and manages colleagues who provide performance improvement support across Memorial Health. Responsible for embedding Lean Six Sigma principles into daily operations, ensuring system-wide alignment of improvement initiatives with strategic priorities, and developing people and processes to achieve sustained results. The Manager partners with executives, physicians, and leaders across all affiliates to drive enterprise-wide quality and operational excellence.

Job Description

Education

• Master’s degree in an applicable discipline (Nursing, Business, Management Engineering, Industrial Engineering, or Organizational Behavior) or related field required.

Licensure/Certification/Registry

• American Society of Quality (ASQ) Six Sigma Black Belt certification required.
• Master Black Belt certification preferred.

Experience

• Minimum of 5 years of performance/operations improvement experience required utilizing LEAN/DMAIC methodology.
• Minimum of two (2) years of previous supervisory/management experience is required.
• Demonstrated success implementing Lean Six Sigma at the organizational or system level.
• Demonstrated experience working effectively with physicians and operational leaders in a complex healthcare environment.
• Experience with accreditation and regulatory standards (e.g., Joint Commission, CMS, Malcolm Baldrige National Quality Award Health Care criteria) preferred.

Other Knowledge/Skills/Abilities

• Strong ability to coach and mentor Green Belts, Black Belts, and colleagues at all levels.
• Advanced skills in project management, change management, and facilitation.
• Achievement Orientation: A concern for surpassing standards of excellence. Standards may involve past performance (striving for improvement); objective measures (results orientation); outperforming others (competitiveness); challenging goals, or redefining the nature of the standards themselves (innovation).
• Analytical Thinking: Developing a deeper understanding of a situation, issue or problem by breaking it down or tracing its implications step-by-step. It includes organizing the parts of a situation, issue or problem systematically; making systematic comparisons of different feature or aspects; setting priorities on a rational basis; and identifying time sequences, casual relationships, or if-then relationships.
• Collaboration: Ability to work cooperatively and inclusively with other individuals and/or teams not formally lead; working together as opposed to working separately or competitively.
• Communication: Ability to use written and spoken communication in formal and informal situations to convey meaning, build shared understanding, and productively move agendas forward.
• Initiative: Ability to identify a problem, obstacle or opportunity and then take action in light of identification to address current or future problems or opportunities. Initiative emphasizes proactively doing things and no simply thinking about future actions.
• Initiative emphasizes proactively doing things and no simply thinking about future actions.
• Process and Quality Management: Ability to analyze and design or improve an organizational process, including incorporating the principles of high reliability, continuous quality improvement, and user-centered design.
• Team Leadership: Ability to lead groups of people toward shared visions and goals, from forming a team that possesses balanced capabilities, to setting its mission, values and norms, and holding colleagues accountable individually and and as a group for results.

Pay Transparency

$43.66 - $69.85 Additional compensation in the form(s) of participation in our annual incentive program are dependent on role. Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role.

Benefits

Memorial Health also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, and health/ dental/ vision insurance options. All benefits can be found at https://jobs.memorial.health/about/benefits/

If you require a reasonable accommodation to complete this application or participate in the hiring process, please contact [e-mail]. Requests will be handled confidentially.