Manager Patient Safety

HCA Healthcare, Inc.; Panama City (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

PTO & disability

401(k) match

Tuition assistance

Student loan assistance

Job summary

HCA Florida Gulf Coast Hospital is seeking a Manager, Patient Safety to assist the Director of Patient Safety & Risk Management in coordinating risk management and claims activities. This role focuses on identifying, evaluating, monitoring and reducing professional and general liability risk exposures across the facility.

You will lead incident reporting, participate in surveys, analyze data and prepare action plans, while coordinating committees and collaborating with legal counsel to manage

Qualifications

• CPPS certification must be obtained within 1 year of start date.
• Current FL RN license or equivalent compact licensure preferred.
• High school diploma or GED is required; an Associate’s or Bachelor’s in a healthcare-related field is preferred.
• 2+ years of related experience is preferred.

Responsibilities

• Assist Director of Patient Safety & Risk Management with clinical risk management and claims processes.
• Receive and process patient complaints as appropriate.
• Prepare for internal/external surveys and assist with action plans, reports, and responses.
• Compile data into spreadsheets and present to committees using Excel, Word, and PowerPoint.
• Investigate, report, and analyze patient safety incidents and potential risks.
• Coordinate committees by scheduling, creating agendas, and transcribing minutes.

Skills

CPPS

Education

High school diploma

Associate’s or Bachelor’s in healthcare

Job description

Job Summary and Qualifications

Job Summary:

Assist the Director of Patient Safety & Risk Management with the functions of the clinical risk management program and claims management for the facility. This individual is responsible for assisting with coordinating those systems necessary for identification, evaluation, monitoring, reduction and/or elimination of professional and general liability risk exposures.

What you will do in this role:

• Receives patient complaints and process as appropriate.
• Assist in internal/external survey events to include preparation, being readily available, and assisting with action plan/report/response creation/completion.
• Compile data from reports and inputs into a spreadsheet format for presentation to committees utilizing Excel, Word, and/or PowerPoint as appropriate.
• Effectively report, investigate, and analyze patient safety incidents, medical errors, and potential risks in the facility.
• Coordinate committees and/or meetings including scheduling, creating agendas, taking & transcribing minutes, providing reminder calls, etc. and other duties necessary for successful meetings as requested.
• Support improved outcomes by emphasizing both appropriate behaviors and robust systems that include concise accountability measures and follow-up.
• Work with facility leaders to ensure thorough, credibly, and timely event management.
• Work with legal defense counsel to coordinate the investigation, processing, and defense of claims against the facility; records, collects, documents, maintains, and provides to defense attorneys any requested information and documents as necessary to manage facility claims while maintaining privilege of PSWP.
• Assist the Patient Safety Director with administering the Patient Safety Program on a day to day basis.
• Promotes and displays a positive customer oriented demeanor to patients, visitors, staff, and physicians.
• Actively seeks ways to control costs without compromising patient safety, quality of care, or the services delivered.
• Demonstrates knowledge of the occurrence reporting system. Uses system to report potential patient safety issues.
• Uses Performance Improvement Plan to improve patient safety.
• Other duties as assigned

What qualifications you will need:

• (CPPS) Certified Professional in Patient Safety must be obtained within 1 year of employment start date
• Current FL RN license or appropriate compact licensure preferred.
• High school diploma or GED required. Associate’s Degree or Bachelor’s Degree in a Healthcare related field preferred.
• 2+ years of related experience is preferred.

Benefits

HCA Florida Gulf Coast Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Florida Gulf Coast Hospital is a 238-bed acute care hospital. For 40 years, we have served Bay County and the surrounding communities. We are an accredited facility offering comprehensive care. This includes advanced cardiac assessment and treatment. We offer certified womens services. Our hospital has dedicated spaces for adult and pediatric emergency services. We are certified in Advanced Primary Stroke Care. Our hospital is accredited as a Comprehensive Breast Care Center. We are the areas only Accredited Chest Pain Center with Primary PCI and Resuscitation. Other services that we offer include orthopedic care and joint replacement, robotic surgery, cardiac, vascular, and interventional services. We are home to the only Pediatric ER in the community. We have the only Level III Neonatal Intensive Care Unit (NICU) and Pediatric Intensive Care Unit in the region. Together, we continue to raise the bar in healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Manager Patient Safety opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.