Manager, Patient Financial Services - HB PB Billing & Follow Up

PeaceHealth; Vancouver (WA); On-site; USD 87,000 - 131,000; Full time

Benefits offered by this job

Medical, dental, and vision

403(b) with employer contributions

Generous PTO

Life and disability insurance

Tuition reimbursement

Wellness programs

EAP and mental health support

Career development

Job summary

PeaceHealth is seeking a Manager, Patient Financial Services - HB PB Billing & Follow Up to lead a remotely managed team focused on accurate, timely billing and reducing barriers in the patient financial experience.

You will coach staff, analyze performance trends, improve workflows, and help shape hospital billing operations across PeaceHealth. A remote leadership role with on-site needs is expected as required.

Qualifications

• Bachelor's degree or equivalent required.
• 5+ years revenue cycle experience in a hospital or health system.
• 2+ years of leadership experience with responsibility for team performance and development.

Responsibilities

• Lead a high-performing revenue cycle team and drive outcomes.
• Coach, mentor, and develop caregivers to achieve goals.
• Monitor performance and use data to identify improvement opportunities.
• Improve billing accuracy, efficiency, and financial outcomes.
• Partner with leaders to optimize revenue cycle workflows.
• Develop department goals and action plans aligned with priorities.
• Ensure compliance with billing regulations and payer requirements.
• Participate in strategic projects to enhance revenue cycle performance.
• Manage department budgets and resource planning.
• Review metrics and implement solutions to improve results.
• Support education and continuous learning for team members.
• Hire, develop, and retain top talent within the department.

Skills

Leadership

Team development

Data analysis

Budget management

Communication

Organization

Education

Bachelor's degree or equivalent

Epic revenue cycle certification

HFMA/MGMA/AHIMA certification

Tools

Epic systems

Microsoft Office

Job description

Description

Manager, Patient Financial Services - HB PB Billing & Follow Up

Remote | Full-Time | 1.0 FTE | Day Shift

Salary Range:

$42.06 - $63.10 per hour

The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.

Remote Work Requirements

• Reside and work within Oregon, Washington, or Alaska.
• Live within a one-hour driving distance of a PeaceHealth primary hospital campus.
• Maintain a workspace that supports confidentiality, productivity, and reliable connectivity required for remote leadership responsibilities.
• Be available for occasional on-site meetings, training, leadership events, or operational needs as required.

Lead a high-impact revenue cycle team from home while helping patients access the care they need.

At PeaceHealth, we're investing in the future of our Revenue Cycle operations and building strong, people-focused leaders who can improve the financial experience for patients across our communities. If you're energized by leading teams, improving processes, developing talent, and driving meaningful results in healthcare, this is an opportunity to make a system-wide impact while enjoying the flexibility of a remote leadership role.

Why PeaceHealth? Why Now?

This is more than a revenue cycle leadership role. It's an opportunity to influence the patient financial experience across a growing, mission-driven health system while leading a high-performing remote team.

What's in it for you:

• Lead strategic initiatives that directly improve the patient financial journey and organizational performance.
• Enjoy the flexibility of a primarily remote leadership role while remaining connected to a collaborative healthcare team.
• Manage and develop a team of skilled professionals who are passionate about serving patients and supporting one another.
• Partner with leaders across Finance, Operations, Revenue Cycle, and Clinical teams to drive meaningful improvements.
• Join a mission-driven healthcare system where your ideas, leadership, and expertise are valued.
• Access robust professional development opportunities and resources designed to support long-term career growth.

About the Role

As the Manager, Patient Financial Services - HB PB Billing & Follow Up, you'll lead a team responsible for ensuring accurate and timely billing, reducing barriers in the financial experience, and supporting the financial health of our organization. You'll coach team members, analyze performance trends, improve workflows, and help create an exceptional experience for both patients and internal partners.

You’ll have the autonomy to identify opportunities for improvement, implement solutions, and help shape the future of Hospital Billing operations across PeaceHealth.

What You'll Do

• Create a positive, accountable, and supportive team culture.
• Coach, mentor, and develop caregivers to achieve their professional goals.
• Monitor team performance and use data to identify improvement opportunities.
• Improve billing accuracy, efficiency, and overall financial outcomes.
• Partner with leaders throughout PeaceHealth to optimize revenue cycle workflows.
• Develop department goals and action plans that support organizational priorities.
• Ensure compliance with billing regulations, payer requirements, and organizational standards.
• Participate in strategic projects that enhance revenue cycle performance.
• Manage department budgets and resource planning.
• Review operational metrics and implement solutions that improve results.
• Support education, training, and continuous learning initiatives for team members.
• Hire, develop, and retain top talent within the department.

What You'll Bring

Required Qualifications

• Bachelor's degree, or an equivalent combination of education and professional experience.
• Minimum of five (5) years of revenue cycle experience within a hospital or health system environment.
• Minimum of two (2) years of leadership experience with responsibility for team performance and development.

Preferred Qualifications

• Experience utilizing Epic revenue cycle applications.
• HFMA, MGMA, or AHIMA certification.
• Epic certification within one or more hospital claims functions.

Skills for Success

• Experience leading teams and developing people.
• Strong understanding of hospital billing, reimbursement, and revenue cycle operations.
• Ability to use data and performance metrics to drive results.
• Experience managing operational budgets and department resources.
• Excellent communication and relationship-building skills.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Office applications and healthcare technology systems.

Nice to Have

We understand that great leaders come from a variety of professional backgrounds and experiences. If you meet most of the qualifications and are excited about the opportunity, we encourage you to apply.

We also recognize the importance of work-life balance and flexibility. Candidates who thrive in remote environments, enjoy collaborating across teams, and value meaningful work will find a supportive and mission-driven culture at PeaceHealth.

Compensation & Benefits

At PeaceHealth, we care for our caregivers as much as we care for our patients. Our comprehensive Total Rewards package supports your physical, emotional, financial, social, and spiritual well-being and includes:

• Medical, dental, and vision coverage
• 403(b) retirement plan with employer contributions and matching opportunities
• Generous paid time off
• Employer-paid life and disability insurance
• Tuition reimbursement and continuing education assistance
• Wellness programs and resources
• Expanded Employee Assistance Program (EAP) and mental health support
• Professional development and career growth opportunities

Our Culture

At PeaceHealth, our mission is rooted in compassionate care, respect, and service to our communities. We believe our strength comes from the diversity of our caregivers and the unique experiences they bring to our organization.

You’ll join a team that values collaboration, inclusion, accountability, and continuous improvement. We foster an environment where every caregiver is encouraged to contribute ideas, grow professionally, and bring their authentic self to work.

If you're looking for a leadership opportunity where you can make a measurable impact, support a talented team, and help shape the future of healthcare operations, we'd love to hear from you.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.