Manager Patient Care Services - Med Surg

Karmanos Cancer Institute; Michigan; On-site; USD 80,000 - 100,000; Full time

Job summary

The Karmanos Cancer Institute in Michigan is seeking a Manager for Patient Care Services in Med Surg to ensure efficient, compassionate patient care. The role includes staff management, budget oversight, regulatory compliance, and quality of care evaluation.

Essential functions include coordinating staff education and addressing patient satisfaction issues. Candidates must have a Bachelor’s degree in nursing and Michigan RN licensure. This full-time position offers a critical role in shaping patient care outcomes.

Qualifications

• Bachelor’s degree in nursing with a minimum of 3 years nursing-related experience.
• Registered Nurse license to practice in Michigan.
• Master’s degree in a related program is preferred.

Responsibilities

• Oversee daily operations of assigned units for quality patient care.
• Conduct staff education and development programs.
• Monitor patient, staff, and physician satisfaction levels.
• Implement action plans for quality care improvement.

Skills

Operational responsibility

Customer relations

Collaboration

Quality care evaluation

Education

Bachelor’s degree in nursing

Associate’s degree with nursing experience

Job description

Manager Patient Care Services - Med Surg

Responsible for overseeing the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care. Responsible for leading and developing staff, managing budgets, ensuring regulatory compliance, and collaborating with multidisciplinary team to optimize patient outcomes and satisfaction.

In addition, this position will include full responsibility for Infection Prevention.

Essential Functions and Responsibilities:

• Maintains operational responsibility for nursing and health care services on the unit.
• Promotes positive customer relations with physicians, patients, families, visitors and employees. Follows up on complaints and provides feedback. Monitors level of patient, staff and physician satisfaction.
• Promotes collaboration regarding patient care issues with various staff levels and disciplines.
• In collaboration with other members of the leadership team and the Education Staff, ensure staff participation in orientation, mandatory and continuing education programs and other staff development opportunities.
• Plans unit conferences, educational endeavors, and in-service meetings for staff.
• Ensures quality and appropriateness of care is maintained/monitored and relevant action plans are developed and implemented.
• Utilizes objective measurement tools to evaluate the quality of nursing care delivered to patients serviced.

Required:

• Bachelor’s degree in nursing with a minimum of 3 years nursing-related experience
• OR associate’s degree with 5 years of nursing-related experience
• Licensed as a Registered Nurse to practice nursing in Michigan

Preferred:

• Master’s degree in a related program
• A minimum of 2 years’ leadership experience

Additional Information

• Schedule: Full-time
• Requisition ID: 26003150
• Daily Work Times: 7:00am - 3:30pm Variable
• On Call: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.