Billing Representative III

0100 Mass General Brigham Incorporated; Somerville (MA); Remote; USD 28,000 - 39,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a Billing Specialist to maintain accurate billing records for complex customer and patient accounts, process payments and adjustments, and respond to inquiries. You will review denials, collaborate with other departments, and prepare routine billing reports.

Qualifications include 2–3 years of billing experience and a High School Diploma or equivalent; an Associate's Degree in Medical Billing and Coding is preferred.

Qualifications

• 2–3 years of billing experience required.
• High School Diploma or equivalent; Associate's Degree in Medical Billing and Coding preferred.
• Proficient in Excel and billing software; strong attention to detail.

Responsibilities

• Interact with internal and external customers to gather data for billing accuracy and resolve discrepancies.
• Handle complex issues and support junior staff by answering day-to-day questions.
• Peer-review records for accuracy and compliance.
• Process payments and maintain up-to-date billing records.
• Reprocess insurance denials and submit documentation for payment.
• Collaborate with other departments to resolve billing and payment issues.
• May prepare monthly/quarterly billing reports for management.

Skills

Attention to detail

Interpersonal & communication

Prioritization & multitasking

Teamwork

Customer service mindset

Education

High School Diploma or equivalent; Associate's Degree in Medical Billing and Coding preferred

Tools

Microsoft Excel

Billing software

Job description

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for maintenance of accurate billing records of complex customer and/or patient accounts, process payments and adjustments, and communicate with customers to answer questions or provide information. Participates in peer review to ensure accuracy and timeliness standards are maintained.

Essential Functions

• Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies.
• Addresses issues of a more complex nature and support junior staff by answering day to day questions.
• Peer reviews records for management to ensure accuracy of information.
• Process payments and maintain up-to-date billing records.
• Reprocessing insurance denials and submitting all necessary documentation for payment.
• Collaborate with other departments to resolve billing and payment issues.
• May prepare monthly and quarterly billing reports for management review.

Qualifications

Education

High School Diploma or Equivalent required or Associate's Degree Medical Billing and Coding preferred.

Experience

Billing Experience 2-3 years required.

Knowledge, Skills and Abilities

• Strong attention to detail.
• Excellent interpersonal, written and verbal communication skills.
• Proficient in Microsoft Office Excel and other relevant billing software.
• Ability to prioritize and manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment.

Additional Job Details (if applicable)

Monday through Friday Eastern business hours are required for this remote position.

Following training, scheduled shifts will fall between 6:00 AM and 6:00 PM EST.

The training schedule will be conducted Monday through Friday between 8:00 AM and 6:00 PM EST.

A quiet, secure, and reliable HIPAA-compliant workspace is required to perform this role effectively.

Remote Type: Remote

Work Location: 399 Revolution Drive

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $19.81 - $28.30/Hourly Grade 3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level.

The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success.

These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease.

Hold a hand.

Help people.

Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.

Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives.

Are you ready?

Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.

Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine.

Mass General Brigham is committed to serving the community.

We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.

We recognize that increasing value and continuously improving quality are essential to maintaining excellence.