Manager Patient Access Services

Norman Regional; Norman (OK); On-site; USD 35,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Paid time off

Job summary

Norman Regional is seeking a leader to monitor financial and productivity metrics and to foster staff development within the Centralized Scheduling/Pre-Service Center. The role includes oversight of scheduling for outpatient procedures, pre-registration, and insurance verification, along with budget tracking.

The position emphasizes coaching and development of staff, collaboration with internal and external customers, and maintaining fiscal benchmarks for department success.

Qualifications

• B.S. in Business Administration, Accounting, or equivalent degree required.
• Working knowledge of Word and Excel.
• 5 to 7 years of supervisory or management experience in healthcare may substitute education.

Responsibilities

• Monitors and evaluates financial and productivity information to achieve operational benchmarks.
• Oversees Centralized Scheduling/Pre Service duties including scheduling procedures, pre-registration, and insurance verification.
• Oversees patient estimate process and budgetary aspects of Centralized Scheduling/Pre Service.

Skills

Supervisory experience

Customer service

Education

B.S. in Business Admin

Tools

Word

Excel

Job description

Job Summary

• Monitors and evaluates financial and productivity information to achieve operational benchmarks.
• Fosters the learning of staff to fulfill the current and future requirements of individuals and the organization.
• Responsible for oversight of Centralized Scheduling/Pre Service duties which includes but is not limited to scheduling of outpatient procedures, pre-registration, inpatient and outpatient insurance verification and oversight of the patient estimate process.
• Responsible to the training and retention of staff for the Centralized Scheduling/Pre-Service Center. Responsible for ongoing coaching and development of staff.
• Participates collaboratively with internal and external customers to provide excellent customer service in a financially sound manner.
• Responsible for being knowledgeable with Centralized Scheduling Module as well as defining processes for scheduling outpatient procedures.
• Responsible for oversight of Centralized Scheduling/Pre Access budgets. Will communicate with department supervisor as necessary to insure fiscal benchmarks are achieved.

Qualifications

Education

• B.S. in Business Administration, Accounting, or equivalent degree required.
• Thorough knowledge of third party payer requirements required. Requires a working knowledge of Word and Excel.
• 5 to 7 years of experience in a supervisory or management position in a healthcare environment will be accepted in lieu of the education requirements.

Experience

• Five to seven years previous Registration or Business Office experience in a supervisory or lead position in a hospital Registration or Business Office.
• Ten years of experience in a supervisory or management position in a healthcare environment will be accepted in lieu of the hospital experience requirements.

(Above requirements can be met by equivalent combination of education and experience)

Compensation/Benefits

• $25.74-$42.03/hr depending on previous work experience.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.

Work Shift

Day

Position Type

Regular Full Time