Supv Patient Access Operations, OP Centralized Scheduling, FT 9:30A-6P

Baptist Health; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Career growth

Health benefits

Wellness program

Tuition reimbursement

Job summary

Baptist Health South Florida is seeking a Patient Access Operations Supervisor to oversee daily departmental operations, ensuring efficient patient flow across service lines, and coordinating staff across multiple sites.

The role requires an Associate’s Degree (or 4 years supervisory experience), knowledge of insurance benefits and HIPAA compliance, and strong interpersonal and communication skills; CHAA preferred, bilingual a plus.

Qualifications

• Associate’s Degree in Healthcare required with a minimum of 3 years in a Supervisory and/or Lead capacity, preferably in Patient Access.
• In lieu of an Associate’s Degree, a minimum of 4 years’ supervisory and/or lead experience in Patient Access or healthcare setting with extensive knowledge of insurance benefits, collections, authorizations/pre-certifications.
• Certified Healthcare Access Associate (CHAA) preferred.
• Excellent interpersonal, communication (verbal & written), and customer service skills required.
• Strong critical thinking, problem solving, and analytical skills.
• Able to understand and implement performance improvement (collect data, analyze data, identify processes, and implement process change).
• Ability to multi-task work assignments in a high volume, fast-paced stressful environment.
• Proficient using all Patient Access applications and Microsoft Office products.
• Knowledge of medical necessity compliance guidelines, ICD-10 and CPT code structure.
• Knowledge of healthcare regulatory guidelines to include HIPAA, AHCA, EMTALA, etc.
• Bilingual English, Spanish/Creole preferred.

Responsibilities

• Oversee all daily departmental operations through proactively addressing employee, patient, and organizational needs.
• Build positive relationships within Baptist Health South Florida.
• Oversee patient flow across multiple service lines, departments, offices, and sites.
• Ensure effective staff management and coordination and prioritization of work assignments.
• Practice the philosophy of service excellence in providing professional, compassionate and friendly service.

Skills

Interpersonal communication

Customer service

Verbal communication

Written communication

Critical thinking

Problem solving

Analytical skills

Education

Associate’s Degree

CHAA certification

Tools

Microsoft Office

Patient Access applications

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Description

Oversee all daily departmental operations through proactively addressing employee, patient, and organizational needs on a timely and consistent manner, while building positive relationships within Baptist Health South Florida. The Patient Access Operations Supervisor is a cross-functional leader who oversees patient flow across multiple service lines, departments, offices, and sites, while ensuring effective staff management and coordination and prioritization of work assignments. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

Degrees:

• Associates.

Additional Qualifications

• Associate‘s Degree in Healthcare required with a minimum of 3 years in a Supervisory and/or Lead capacity, preferably in Patient Access, with extensive knowledge of insurance benefits, collections, authorizations/pre-certifications.
• In lieu of an Associate‘s Degree, a minimum of 4 years‘ supervisory and/or lead experience in Patient Access or healthcare setting with extensive knowledge of insurance benefits, collections, authorizations/pre-certifications is required.
• Certified Healthcare Access Associate (CHAA) preferred.
• Excellent interpersonal, communication (verbal & written), and customer service skills required.
• Strong critical thinking, problem solving, and analytical skills.
• Able to understand and implement performance improvement (collect data, analyze data, identify processes, and implement process change).
• Ability to multi-task work assignments in a high volume, fast-paced stressful environment.
• Proficient using all Patient Access applications and Microsoft Office products.
• Knowledge of medical necessity compliance guidelines, ICD-10 and CPT code structure.
• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Bilingual English, Spanish/Creole preferred.

Minimum Required Experience: 3 Years

EOE, including disability/vets