Patient Access Representative 3 (On-Site) (H)

University of Miami; Florida; On-site; USD 45,000 - 60,000; Full time

Job summary

The University of Miami's Patient Access department is seeking a full-time Patient Access Representative 3 on-site in Florida. You will oversee registration and financial clearance for services and serve as a knowledgeable resource for department peers.

The role requires a high school diploma, at least 3 years of relevant experience, and bilingual capabilities. You will verify insurance, notify patients of liabilities, collect funds, and mentor junior staff.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of relevant experience.
• Bilingual preferred.

Responsibilities

• Obtains, confirms, and enters demographic, financial, and clinical information for financial clearance.
• Verifies insurance eligibility and notifies patients when issues arise.
• Contacts families or physicians’ offices to obtain missing insurance information.
• Coordinates with scheduling to identify add-on patients.
• Obtains necessary authorizations, pre-certifications, and referrals.
• Notifies patients of liabilities prior to service date and collects funds.
• Maintains records and documentation in the system.
• Leads lower level Patient Access Representatives.

Skills

Customer service

Communication

Attention to detail

Discretion with confidential data

Team collaboration

Independent work

Bilingual preferred

Education

High school diploma or equivalent

Job description

The Patient Access department has an exciting opportunity for a full-time Patient Access Representative 3.

Core Job Summary

The Patient Access Representative 3 (On-Site) oversees the registration and financial clearance activities that will facilitate reimbursement for services rendered by the department, and serves as functional expert for department peers.

Core Responsibilities

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Contacts patients’ families or physicians’ offices to obtain missing insurance information.
• Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
• Collaborates with scheduling departments to identify add-on patients.
• Obtains necessary authorizations, pre-certifications, and referrals.
• Notifies patients of liabilities prior to date of service and collects funds.
• Maintains appropriate records, files, and accurate documentation in the system of record.
• Serves as a lead resource for lower level Patient Access Representatives.
• Recommends new approaches to management for enhancing performance and productivity.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

High school diploma or equivalent required Minimum 3 years of relevant experience required Bilingual preferred

Knowledge, Skills and Attitudes

• Knowledge of generally accepted accounting procedures and principles.
• Skill in completing assignments accurately and with attention to detail.
• Ability to process and handle confidential information with discretion.
• Ability to work independently and/or in a collaborative environment.
• Ability to communicate effectively in both oral and written form.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

Job Status: Full time Employee Type: Staff

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The mission of the University of Miami is to transform lives through education, research, innovation, and service.

A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs.

Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults.

Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.