Manager Patient Access

UMC Health System; Lubbock (TX); Híbrido; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

UMC Health System in Texas is seeking a Manager of Patient Access to lead Admitting and EC Business Office operations, ensuring top-tier customer service within regulatory guidelines. The role oversees policy development, staff training, budgeting, and cross-department collaboration to optimize cash flow and patient placement processes.

The position requires strong leadership, analytical, and communication skills, with focus on compliance, staff development, and service excellence across

Formación

• Bachelor's or equivalent in a relevant field.
• Experience in hospital operations preferred.
• Strong communication and leadership abilities.

Responsabilidades

• Develops and implements departmental policies and procedures to assure the goals and responsibilities of the department are met.
• Oversees the compliance efforts in the Admissions department; develops and updates training material for staff.
• Assist/Manage Patient Placement Center.
• Develops operating and capital budgets on an annual basis.
• Develops and implements customer service initiatives in Admitting, ECBO and Lab and 6th floor.
• Oversee and implement improvement activities with regards to confidentiality and HIPAA requirements.
• Develops staff job descriptions; evaluates staff performance and provides feedback.
• Conducts staff meetings to communicate departmental and Hospital information, and to maintain morale.

Conocimientos

Leadership

Customer service

Analytical skills

Communication skills

Budgeting

HIPAA knowledge

Educación

Bachelor's Degree in Healthcare Administration

Descripción del empleo

## Manager Patient AccessApply: UMC Main Campus: Full time: Posted Today: R22305We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas.JOB SUMMARY: This position is responsible for directly managing the Admitting and EC Business Office operations and to provide a high-level of customer service, all within the confines of laws, rules and regulations. REPORTS TO: JOB SPECIFIC RESPONSIBILITIES: • Develops and implements departmental policies and procedures to assure the goals and responsibilities of the department are met. • Oversees the compliance efforts in the Admissions department. Develops and updates source material to conduct training sessions for staff in an organized fashion, documenting all efforts related to such efforts. • Assist/Manage Patient Placement Center. • Develops operating and capital budgets on an annual basis • Develops and implements customer service initiatives in the areas of Admitting, ECBO and Lab and 6th floor. • Oversee and implement improvement activities with regards to, confidentiality, and other JCAHO and HIPAA requirements as related to the admission departments. • Develops staff job descriptions. Evaluates staff performance and provides timely and factual feedback as necessary. • Completes performances appraisals according to Hospital policy. • Conducts periodic staff meetings in order to communicate relevant departmental and Hospital information, maintain staff morale, identify policy and procedures revisions, educated staff, discuss indicator compliances, etc. • Oversees the cash collection process, including appropriate supervision of staff members, to maximize cash collections and minimize A/R. • Makes recommendations for improvement as well as implement such improvements. • Keeps the Director of Patient Financial Services regularly informed of issues, recommendations for improvement and ongoing operational events. EDUCATION AND EXPERIENCE: • Bachelor's Degree in relevant field preferred OR • +5 years equivalent hospital experience • +3 years leadership experience, leading people and/or processes REQUIRED LICENSURES/CERTIFICATIONS/REGISTRATIONS: None required. SKILLS AND ABILITIES: • Operate personal computer and mainframe systems. • Analyze reports and detect operational problems. • Identify problems/opportunities and design and implement resolutions. • Communicate effectively in verbal and written formats. • Possess strong analytical and quantitative skills as well as positive interpersonal skills. • Change-oriented/innovative attitude. • Exceptional customer service, financial analytical ability, and exceptional management skills required INTERACTION WITH OTHER DEPARTMENTS AND OTHER RELATIONSHIPS: Constant interaction is required with Admitting, Utilization Review, Fiscal Administration, Patient Financial Services, Resource Assistance, the clinical departments of the hospital, professional office clinics, and Information Systems. Frequent interaction is required with all revenue-generating departments. Interaction with other departments shall occur as needed. PHYSICAL CAPABILITIES: Visual and auditory acuity required continuously. The ability to speak is required frequently. The ability to speak is required frequently. The ability to sit for extended periods is required frequently. Typing is required frequently. Lifting/carrying requirements are light but may occur moderately. The ability to walk/transport oneself in a timely manner is required frequently. ENVIRONMENTAL/WORKING CONDITIONS: This position is subject to inside environmental conditions. Protection from weather conditions , not necessarily from temperature changes. DIRECT REPORTS: