MANAGER - PATIENT ACCESS

Premier Health; Centerville (OH); On-site; USD 85,000 - 115,000; Full time

Job summary

Premier Health's Miami Valley Hospital South is seeking a Manager of Patient Access Services to oversee the inpatient and outpatient registration processes, ensure accurate demographic, financial and regulatory data collection, and assess financial risk related to delivery of patient care.

You will coordinate with physicians, ancillary departments and patients, ensure ABN and MSP compliance, monitor budgets, and lead continuous improvements in patient access workflows.

Qualifications

• Minimum Level of Education Required: Associate degree.
• HFMA CRCR within one year of role.
• 3-5 years of job related experience; revenue cycle leadership preferred.
• Knowledge of health EMR systems and Microsoft Office suite.
• Preferred experience: 5-7 years customer service experience.

Responsibilities

• Oversee the coordination between physician offices, ancillary departments and patients as related to the registration processes.
• Responsible for accurate information such as physician orders, ABNs and MSPs to maintain regulatory compliance.
• Generate statistical data, monitor departmental budgets, and prepare policy and procedure manuals.

Skills

Decision Quality

Managing Work

Total Work Systems

Interpersonal Savvy

Boss Relationships

Directing Others

Analytical Skills

Visionary/Strategist

Project Management

Ownership

Proactive

Cross-level Communication

Flexible Hours

Education

Associate degree

Bachelor’s degree preferred

Tools

EMR systems

Microsoft Office

Job description

MIAMI VALLEY HOSPITAL SOUTH

MANAGER OF PATIENT ACCESS

VARIED, FLEX, FLOAT, WEEKENDS, HOLIDAYS

FULL TIME / 80 HOURS PER PAY PERIOD

50% OF TRAVEL REQUIRED FOR POSITION

The Manager of Patient Access Services demonstrates Decision Quality (17), Managing Work (35), and has a knowledge of Total Work Systems (63). The Manager must possess Interpersonal Savvy (31), good Manager (Boss) Relationships (4), and be effective in Directing Others (20). The Manager must possess and demonstrate Analytical Skills, be a Visionary/Strategist, have good Project Management skills, show ownership, be Proactive. The Manager must know and understand the hospital’s financial policies and can direct staff to apply this knowledge to the patient. Must be process oriented and take ownership of projects and outcomes. Must demonstrate being proactive in problem solving. Must be able to relate and communicate with multiple levels of people possessing different skill sets including subordinate staff, clinicians, patients, and physicians. Must be flexible with work hours to meet demands of a 24/7 operation.

The Manager of Patient Access Services is responsible for overall functioning of assigned areas. This position is responsible for timely collection of demographic, financial, and regulatory information to conduct an assessment of the hospital’s financial and compliance risk related to the delivery of patient care.

These functions include overseeing the coordination between physician offices, ancillary departments and patients as related to the registration processes. Responsible for accurate information i.e., physician orders, ABN’s and MSP gathered to maintain compliance with regulatory agencies, third party payors, AR and Bad Debt responsibilities. This position is also responsible for the statistical data generation, monitoring of departmental budget, and policy and procedure manual preparations

Education

Minimum Level of Education Required: Associate degree

Additional requirements

• Type of degree: Associate degree
• Area of study or major: Healthcare or business-related area
• Preferred educational qualifications: Bachelor’s degree preferred

Licensure/Certification/Registration

• HFMA CRCR within one year of role.

Experience

Minimum Level of Experience Required: 3 - 5 years of job related experience

Prior job title or occupational experience: Revenue Cycle leadership experience preferred.

Prior specific functional responsibilities: Knowledge of health EMR systems, Microsoft Office suite

Preferred experience: 5-7 years customer service experience