Manager - Partnership Services - Crossix Analytics

Veeva Systems, Inc.; New York (NY); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems, Inc. is seeking a Manager on the Partnership Services team in New York City to serve as the primary day-to-day contact for a portfolio of media partners.

You will own analytics delivery, manage PubView subscriptions, and bridge client escalations to our Client Services team. The role focuses on operational excellence, deep product knowledge, and proactive service while coordinating with Client Services, Data Partnerships, Product, and Operations to deepen partnerships and drive

Qualifications

• 4+ years in a client-facing, account management, or partnerships role.
• Demonstrated ability to manage multiple relationships and workstreams with exceptional organization and attention to detail.
• Experience delivering analytics projects or data-driven insights to external stakeholders and non-technical audiences.
• Strong written and verbal communication skills; confident in client-facing settings.
• Comfort operating in a fast-paced, cross-functional environment where priorities shift.

Responsibilities

• Day-to-day partner management: serve as the primary contact for a portfolio of media partners, managing inquiries and maintaining relationships after onboarding.
• Analytics delivery: own end-to-end scoping and delivery of partner-commissioned analytics projects with accuracy and timeliness.
• PubView subscription management: manage partner subscriptions, onboarding, data support, and dashboard questions.
• Act as client escalation bridge: liaise between media partners and Client Services, triaging escalations and ensuring swift resolution.
• Product & methodology expertise: develop deep knowledge of Crossix products and measurement to explain outputs clearly.
• Cross-functional collaboration: work with Client Services, Data Partnerships, Product, and Operations to ensure seamless execution.

Skills

Client-facing

Account management

Partnerships

Analytics delivery

Written and verbal communication

Cross-functional collaboration

Problem-solving

Attention to detail

Tools

Excel

Sigma

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Crossix is positioned at the center of big data, innovative technology, media, and life sciences. Our mission is to empower life sciences companies with the data and insights they need to drive DTC and HCP marketing effectiveness and, ultimately, better patient outcomes. As part of Veeva, the Crossix team offers the agility of a high-growth team with the stability of a global leader.

As a Manager on the Partnership Services team, you will serve as the primary day-to-day point of contact and quarterback for a portfolio of media partners. You will own the delivery of partner-commissioned analytics, manage subscriptions to our PubView product, and act as a critical bridge between partners and our Client Services team for any client-specific escalations. This role is not about building the relationship from scratch — it's about sustaining and deepening it through operational excellence, product knowledge, and a proactive, service-first mindset.

What You'll Do

• Day-to-Day Partner Management: Serve as the primary point of contact for a portfolio of media partners, fielding inquiries, managing expectations, and keeping relationships running smoothly post-onboarding
• Analytics Delivery: Own end-to-end scoping and delivery of partner-commissioned analytics projects, ensuring accuracy, timeliness, and actionable storytelling
• PubView Subscription Management: Manage partner subscriptions to Crossix's PubView product, supporting onboarding, data and ongoing dashboard questions
• Act as Client Escalation Bridge: Act as the liaison between media partners and the Client Services team for any client-specific issues, triaging escalations and ensuring swift, coordinated resolution
• Product & Methodology Expertise: Develop a deep understanding of Crossix products and measurement methodology to credibly speak to partner questions, explain analytical outputs, and translate complex concepts clearly
• Cross-Functional Collaboration: Work closely with Client Services, Data Partnerships, Product, and Operations teams to be aware of all partner-related activities and ensure seamless execution across the organization

Requirements

• 4+ years of experience in a client-facing, account management, or partnerships role
• Demonstrated ability to manage multiple relationships and workstreams simultaneously with exceptional organizational discipline and attention to detail
• Experience delivering analytics projects or data-driven insights to external stakeholders and non-technical audiences
• Strong critical thinking skills with a track record of proactive problem-solving
• Exceptional written and verbal communication skills; confident in client-facing settings
• Comfort operating in a fast-paced, cross-functional environment where priorities shift
• Must be in the New York City area and able to be in the office for team and customer meetings

Nice to Have

• Familiarity with media measurement, publisher-side analytics, or programmatic advertising
• Proficiency with analytical tools such as Excel or BI tools (Sigma)

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $110,000 - $145,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].