Manager, Panel Business Development

NORC at the University of Chicago; Chicago, Northern (IL, KY); Hybrid; USD 96,000 - 121,000; Full time

Job summary

NORC at the University of Chicago is seeking a seasoned Panel Business Development Manager for AmeriSpeak. This role focuses on selling AmeriSpeak products, developing client accounts, mentoring staff, and guiding projects from kickoff through execution.

The hybrid Chicago-based position requires leading client meetings, pricing, proposals, contracts, and collaborating with cross-functional teams to ensure successful delivery.

Qualifications

• 5 years of survey or market research experience with minimum 1 year of client management experience.
• 2 years of experience managing and mentoring staff.
• Working knowledge of the principles and processes of survey research.
• Knowledge of at least one substantive or methodological area.

Responsibilities

• Lead client opportunities of basic to moderate complexity.
• Support more complex client opportunities led by Senior Managers and above.
• Grow the AmeriSpeak team’s account base, either by increasing NORC’s engagement with an existing client or by bringing new clients to NORC.
• Serve as administrative supervisor and mentor to Associates.
• Train and develop new staff.
• Perform other duties as assigned.

Skills

Survey research

Client management

Team mentorship

Quantitative analysis

Project management

Effective communication

CRM (Salesforce)

Microsoft Office

Budgeting

Tools

Salesforce

Microsoft Office

Job description

Job no: 503969 Work type: Regular Full-Time Location: Chicago - 300 E Randolph St Capability Area: AmeriSpeak

JOB SUMMARY:

AmeriSpeak ® is a growing, fast-paced, innovative, probability-based panel housed within NORC at the University of Chicago, a world leader in research excellence. The Panel Business Development Manager is responsible for selling AmeriSpeak products and services to clients, developing client accounts, managing and mentoring junior staff, and contributing to the productive operation of the team. Responsibilities include training and supervising Associates, Senior Associates and new staff; leading meetings with potential clients to convey NORC's value proposition and guide the client to solutions; developing pricing and proposals; drafting contracts; leading kickoff meetings; and setting up the Client Services team for success in executing the projects we win.

Location: This is a hybrid role based in our Chicago downtown office, with a minimum of six days per month in the office.

DEPARTMENT: AmeriSpeak

AmeriSpeak ® is the first U.S. multiclient household panel to combine the speed and cost-effectiveness of panel surveys with enhanced representativeness of the U.S. population, an approach designed to achieve an industry-leading response rate and an innovative sample quality report card. AmeriSpeak has become the primary survey partner of the nation's preeminent news service, The Associated Press.

Developed and funded by NORC, AmeriSpeak randomly identifies Americans—including the country’s hardest-to-reach populations—and recruits them to provide their opinions and insights on a wide range of topics critical to our clients. The outcome is a truly representative picture of America and, thus, more accurate research results for use in statistical surveys.

RESPONSIBILITIES:

• Lead client opportunities of basic to moderate complexity.
  • This includes leading client meetings, fluently conveying our capabilities and value propositions, guiding clients to solutions, developing pricing, proposals and contracts, and setting up newly won projects.
• Support more complex client opportunities led by Senior Managers and above.
• Grow the AmeriSpeak team’s account base, either by increasing NORC’s engagement with an existing client or by bringing new clients to NORC.
• Serve as administrative supervisor and mentor to Associates.
• Train and develop new staff.
• Perform other duties as assigned.

REQUIRED SKILLS:

• 5 years of survey or market research experience with minimum 1 year of client management experience.
• 2 years of experience managing and mentoring staff.
• Working knowledge of the principles and processes of survey research.
• Knowledge of at least one substantive or methodological area.
• Quantitative analysis skills and well-developed problem-solving skills.
• Time management, personal organization, attention to detail, discretion, and composure skills.
• Ability to manage multiple projects, identify and mitigate project risks, and work effectively with multiple departments, stakeholders and internal/external clients.
• Ability to work effectively collaboratively with minimal supervision.
• Advanced ability to communicate effectively (oral and written) at all levels.
• Ability to write basic technical proposals and budget justifications for business proposals.
• Proficiency with Microsoft Office software, including word processors, spreadsheets and graphics (Outlook, Word, Excel, and PowerPoint). Basic proficiency in Excel for analysis of sample counts and for budgeting projects.
• Basic proficiency in CRM applications such as SalesForce.com.
• Occasional travel.

SALARY AND BENEFITS:

The pay range for this position is $96,000 - $121,000

This position is classified as regular. Regular staff are eligible for NORC's comprehensive benefits program. Benefits include, but are not limited to:

Generously subsidized health insurance, effective on the first day of employment

Dental and vision insurance

A defined contribution retirement program, along with a separate voluntary 403(b) retirement program

Group life insurance, long-term and short-term disability insurance

Benefits that promote work/life balance, including generous paid time off, holidays; paid parental leave, bereavement leave, tuition assistance, and an Employee Assistance Program (EAP).

NORC is committed to equity and transparency in its pay practices. We publish salary ranges and benefit information for every job. The listed hiring range reflects what we, in good faith, expect to pay at the time of posting, though actual compensation may vary and may be adjusted over time. A candidate’s placement within the range depends on factors such as competencies, education, qualifications, experience, skills, performance, and organizational needs.

WHAT WE DO:

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, our teams have conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration. Today, government, corporate, and nonprofit clients around the world partner with us to transform increasingly complex information into useful knowledge.

WHO WE ARE:

For over 80 years, NORC has evolved in many ways, moving the needle with research methods, technical applications and groundbreaking research findings. But our tradition of excellence, passion for innovation, and commitment to collegiality have remained constant components of who we are as a brand, and who each of us is as a member of the NORC team. With world-class benefits, a business casual environment, and an emphasis on continuous learning, NORC is a place where people join for the stellar research and analysis work for which we’re known, and stay for the relationships they form with their colleagues who take pride in the impact their work is making on a global scale.

EEO STATEMENT:

NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.

Advertised: September 2, 2026 Central Daylight TimeApplications close: