Manager, Outside Sales

Charter Communications; Bakersfield (CA); On-site; USD 76,000 - 125,000; Full time

Job summary

Charter Communications in Bakersfield, CA seeks a Residential Connectivity Sales Supervisor leader to manage field and office teams, drive sales goals and deliver best-in-class customer experience.

You will guide Supervisors, handle staffing, training, performance, and payroll oversight, while collaborating with other departments to meet objectives and grow revenue.

Qualifications

• Ability to read, write, speak and understand English.
• Excellent communication, interpersonal and organizational skills.
• Possess strong technical and computer skills.
• Ability to travel to assigned territories using a reliable personal vehicle.
• Ability to work outside for extended periods in any season or inclement weather.
• Familiarity with computer operating systems and a range of devices.
• Must be able to work non-traditional hours such as evenings and weekends.
• Valid driver's license and satisfactory driving record.
• Ability to complete documentation accurately.

Responsibilities

• Lead a geographically assigned team of Residential Connectivity Sales Supervisors and their teams.
• Meet and exceed budgeted headcount and sales goals.
• Coach and develop Supervisors and teams; manage staffing, training, and performance evaluations.
• Ensure payroll processes and commission payments are approved timely and accurately.
• Prepare reports and collaborate with other departments to achieve objectives.
• Maintain knowledge of product offerings, market landscape and customer relationships.

Skills

English proficiency

Communication skills

Technical and computer skills

Travel willingness

Non-traditional hours

Driver's license

Documentation skills

Education

Bachelors degree

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

This position leads a geographically assigned team of Residential Connectivity Sales Supervisors and their teams. Responsible for leading and managing the daily operations that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams and developing skills in others.
• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
• Leads a team of Residential Connectivity Sales Supervisors and their teams.
• Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination and salary/status change recommendations.
• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
• Possess the knowledge and expertise to lead, guide and develop Residential Connectivity Sales Supervisors and their teams.
• Identify knowledge and training gaps within the Residential Connectivity Sales Supervisors and their teams, and develop plans to address these gaps.
• Be familiar with reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and or support teams to achieve goals and objectives.
• Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work.
• Coach to and follow Charter's Sales Process.
• Communicate territory assignments to Residential Connectivity Sales Supervisors
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Completes administrative tasks related to all sales activities and ensures their team does the same.
• Has detailed understanding of Charters product offerings and value proposition in the markets they sell in.
• Maintains current, in-depth knowledge of marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.
• Prepares reports as needed.
• Perform other duties as requested by leadership.

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English Language.
• Excellent communication, interpersonal and organizational skills
• Possess strong technical and computer skills
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle
• Ability to work outside for extended periods in any season and/or during inclement weather
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications
• Must be able to work non-traditional work hours such as evenings and weekends
• Valid drivers license, satisfactory driving record within Company required, standards and auto insurance
• Ability to complete documentation accurately.

Required Education

Bachelors degree in business or marketing, or equivalent work experience.

Required Related Work Experience and Number of Years

5+ years' of Outside Sales or related work experience.

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Knowledge of Direct Sales practices
• Experience with consumer education of products and services
• Knowledge of cable or telecommunications service

Preferred Related Work Experience and Number of Years

• Sales Supervisory experience preferred - 0.5+

WORKING CONDITIONS

• Field and Office environment
• Outside field environment with exposure to inclement weather
• Travel as required

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $76,000.00 and $125,200.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $49,500.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.