Manager, Outbound Fulfillment

Rochester Electronics, LLC; Portsmouth (NH); On-site; USD 90,000 - 130,000; Full time

Job summary

Rochester Electronics, LLC is seeking a Manager of Outbound Fulfillment to lead the New England Fulfillment Centers. The role oversees all outbound operations, drives efficiency, and ensures safety and regulatory compliance across warehouse activities.

Based at the New England facility with potential travel to the Rochester Electronics campus, this position requires strong leadership, cross-functional collaboration, and a drive for continuous improvement in the supply chain.

Qualifications

• Associate's degree or higher required.
• Minimum 5 years’ supervisory/management warehouse experience.
• Minimum 5 years leading a team across multiple shifts.
• Strong computer skills in MS Office (PowerPoint, Excel).
• Highly enthusiastic, proactive management style required.
• High attention to detail.
• Strong communicator with leadership skills.
• Ability to operate powered industrial vehicles with valid license.
• Ability to hire, train, and develop a diverse team.

Responsibilities

• Manage all fulfillment operations, processes, workflows, and practices.
• Implement scalable processes and allocate resources to maximize cycles.
• Work with Sales and Supplier Ops to enable easy business interactions.
• Drive continuous improvement through innovation and automation.
• Ensure safe, compliant operations across regulations.
• Coordinate with cross-functional groups to resolve issues.
• Create and report on process and performance improvements.
• Apply LEAN principles to minimize waste and increase efficiency.
• Oversee vendor management, safety/compliance, and process improvements.
• Lead and evaluate a diverse team, set goals, and conduct reviews.

Skills

Leadership

Communication

Attention to detail

LEAN

Education

Associate's degree or higher

Tools

MS Office

PowerPoint

Excel

Job description

The position of Manager, Outbound Fulfillment will lead the shipping team in the New England Fulfillment Centers in support of organizational objectives aligned to supply chain excellence. Based at our Fulfillment Center, this position will be responsible for managing efficient, effective, and safe fulfillment operations across all aspects of the outbound supply chain, from incoming receipts to outgoing shipments, for the warehouse facilities in New England, as assigned. This position may require occasional travel to the Rochester Electronics campus as needed.

Responsibilities

• Manage all fulfillment operations, processes, workflows, and practices, demonstrating a hands-on approach to ensure that operations are carried out efficiently and accurately.
• Implement and operate scalable processes, apportioning resources to maximize business cycles, i.e., incoming inventory / outgoing shipments.
• Work in tandem with Sales and Supplier Operations to support bi-directional ease of doing business
• Drive continuous improvement of fulfillment operations through innovation, new system evaluation, and automation.
• Ensure the safe running of all operations in full compliance with all regulatory requirements.
• Interact with cross-functional groups to solve business, supplier, and customer issues.
• Create and report on all process and performance improvements on an ongoing basis.
• Utilizes LEAN business processes to ensure minimal waste and highest efficiency to ensure customer satisfaction and optimize supplier relationships.
• Improve operations throughout all facets of the warehouse operations:
  • Vendor Management
  • Safety / Compliance
  • Process Improvements
• Manages department employees and operations with a “continuous improvement” mentality to:
  • Set goals and expectations
  • Hold employees accountable for their work
  • Provides motivation
  • Compose and conduct performance reviews for direct reports,
  • Responsible for career development/planning, performance of team members, and
  • Manage the hiring, staffing, training, and maintenance of a diverse and effective team.
• Build and maintain strong partnerships and communicate effectively with all internal and external stakeholders.
• Lead discussions, problem-solving efforts, and process improvements to ensure that performance targets are met or exceeded.
• Perform additional duties as assigned.

Qualifications

• Associate's degree or higher required
• Minimum 5 years’ supervisory/management warehouse experience or relevant work experience required.
• Minimum 5 years’ experience in effectively leading a team across multiple shifts to include hiring, corrective action, motivating others to run an efficient fulfillment operation, including processes and procedures.
• Strong computer skills required in preparing and generating reports on a regular basis, i.e., MS Suite, including PowerPoint, Excel, etc.
• Highly enthusiastic, positive, and proactive management style required.
• High attention to detail
• Strong communicator with the ability to clearly set goals and expectations for continuous improvement.
• Strong interpersonal and leadership skills with demonstrated ability to work in a team environment.
• Ability to operate and manage powered industrial vehicles and provide a current, valid driver’s license and proof of insurance with an acceptable driving record; prior lift truck experience preferred.
• Ability to motivate, inspire, and challenge individuals and teams to create a supportive and productive work environment.