Manager - OTR Dispatch Center

Quality Carriers, Inc.; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Basic Life/Voluntary Life

Short Term Disability

Long Term Disability

Flexible Spending Account (FSA) & HSA

Recuro digital health

Employee Assistance Program

401k Employer Match & Roth

Employee Stock Purchase Program (ESSP)

Additional Voluntary Benefits

Job summary

Quality Carriers, Inc. in Houston, TX is seeking a Manager – OTR Dispatch Center to lead a team of Specialists—Driver Operations and drive driver performance, safety and service delivery. The role partners with terminals, Safety, HR and operations to ensure freight coverage and asset utilization.

The Manager oversees KPI attainment, regulatory compliance and continuous service improvement across internal and external stakeholders.

Qualifications

• Minimum of four years in transportation, logistics, or dispatch operations.
• Minimum of two years of people management or supervisory experience.
• Prior experience leading teams in a 24/7 operational environment preferred.
• Strong leadership, communication, and decision-making abilities.

Responsibilities

• Oversees day-to-day dispatch center operations to ensure effective driver management, service delivery, safety, and performance.
• Owns dispatch center KPIs, analyzes trends, and implements corrective actions.
• Collaborates with terminal leadership, Planning, Safety, and HR to support freight coverage and compliance.
• Leads continuous improvement initiatives for workflow and service excellence.
• Performs other related duties as assigned.

Skills

Leadership

People management

Communication

Analytical skills

KPI & metrics

Organizational skills

Time management

MS Office & Google Workspace

Dispatch systems expertise

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

TMW

ISAAC

TotalMail

ISAAC tablets

Job description

Quality Carriers® is the leading bulk liquid chemical transportation provider in North America. With a fleet of over 2,500 trucks and 6,400 trailers, and a network of 100+ locations and 100+ years of experience, Quality Carriers provides industry leading transportation services to our customers.

We are looking for an energetic, reliable Manager – OTR Dispatch Center to join our team in Houston, TX. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity and apply at QualityCarriers.com .

Job Summary:

The Manager – OTR Dispatch Center provides leadership and operational oversight for the OTR Dispatch Center, managing a team of Specialists - Driver Operations responsible for driver performance, safety, compliance, and service delivery. This role is accountable for dispatch center performance, KPI attainment, and consistent execution of QC policies and regulatory requirements. The Manager partners closely with terminal leadership, corporate operations, Safety, and Human Resources to ensure freight coverage, asset utilization, driver engagement, and continuous service improvement across internal and external stakeholders.

Duties and Responsibilities:

• Oversees day-to-day dispatch center operations to ensure effective execution of driver management, service delivery, safety, compliance, and performance standards.
• Owns dispatch center KPIs, analyzes performance trends, and implements corrective actions and operational improvements as needed.
• Collaborates with terminal leadership, Central Scheduling, Equipment Planning, Safety, and Human Resources to support freight coverage, asset utilization, and regulatory compliance.
• Leads continuous improvement initiatives focused on workflow consistency, service excellence, and operational effectiveness.
• Performs other related duties as assigned.
• Medical
• Basic Life/Voluntary Life
• Short Term and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Digital health through Recuro
• Employee Assistance Program
• 401k Employer Match and Roth Retirement Savings Plan
• Employee Stock Purchase Program (ESSP) {QCWC and QC Canada not eligible}
• Additional Voluntary Benefits

Requirements

Skills and Abilities:

• Strong leadership and people management skills with the ability to coach and develop teams.
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to interpret performance metrics and drive results.
• Strong organizational skills and attention to detail.
• Ability to function effectively in a fast-paced, time-sensitive environment.
• Proficient with Microsoft Office Suite, Google Workspace, and QC-provided dispatch systems and devices, including TMW, ISAAC, TotalMail, and ISAAC tablets.

Education and Experience:

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum of four (4) years of experience in transportation, logistics, or dispatch operations.
• Minimum of two (2) years of people management or supervisory experience required.
• Prior experience leading teams in a 24/7 operational environment preferred.

Additional Job Information

Supervisory Responsibilities:

• Provides direct leadership to Specialists – Driver Operations, overseeing staffing, workflow coordination, performance management, and professional development.
• Partners with Human Resources on recruiting, onboarding, employee relations, and disciplinary actions in accordance with QC policy.
• Drives accountability and engagement through coaching, goal setting, performance evaluations, and ongoing feedback.
• Serves as the primary escalation point for complex employee, driver, or service-related issues.

Position Type/Expected Hours of Work:

• This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.

Travel Requirements:

10%

Company Information

• This job operates in a professional office environment. This role routinely uses standard office and computer equipment.
• Safety First environment - Complacency is not an option.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.
• This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time. Duties, responsibilities, and activities may change at any time with or without notice.

Quality Carriers, Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.