Manager Optimization & Support - Workday

choa; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Children’s Healthcare of Atlanta seeks an IT Business Partner to lead application support strategy, partner with customers, and ensure delivery of safe patient care through optimized IT solutions.

The role emphasizes building strong cross-functional teams, governance of IT systems, and development of metrics for service quality. A Bachelor’s degree and healthcare IT experience are preferred.

Qualifications

• 5 years of experience in a healthcare setting or business-related environment with 2 years in a leadership role.
• Experience with Workday HCM, Financials, and/or Supply Chain.
• Strong communication and leadership capabilities.
• Proficient in Excel, Word, PowerPoint, and Project.

Responsibilities

• Manages staff activities to build productive partnerships and deliver superior service.
• Defines and enforces application support protocols, policies, and quality metrics.
• Manages vendor relationships to ensure deliverables meet agreements.
• Collaborates with IS&T leadership to resolve issues and achieve department goals.
• Provides day-to-day staff management including hiring, goal setting, and performance evaluation.
• Mentors team members and supports continued education and growth.
• Develops quality metrics to assess support teams and reports to senior leadership.
• Maintains personal and professional development.

Skills

Executive communication

Cross-functional

Analytical skills

Project management

Stakeholder management

Education

Bachelor’s degree in IS/CS or related field

10 years of relevant experience

Tools

Workday HCM/Financials

Job description

Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:30 AM

Shift End Time

5:30 PM

Worker Sub-Type

Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Ensures all information technology applications and implementations are supported and optimized by proactively building partnerships with customers to anticipate technology needs. Takes a lead role in developing support strategies that align with departmental goals. Builds a strong, effective team. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.

Experience

• 5 years of experience in a healthcare setting or business-related environment with 2 years in a leadership role
• Experience in a fast-paced, dynamic environment where organization, analytical, and time/project/conflict management skills were essential
• Experience with generally known hospital and/or business software systems and management tools, specifically Workday HCM, Financials, and/or Supply Chain
• Experience in data or system governance and integration practices

Preferred Qualifications

• Workday Functional or Technical Certifications preferred

Education

• Bachelor’s degree in Information Systems, Computer Science, a business-related discipline, or 10 years of relevant experience

Certification Summary

• No professional certifications required
• Workday Functional or Technical Certifications preferred

Knowledge, Skills, and Abilities

• Advanced oral and written communication skills for executive communications, proposals, and project reporting
• Expert knowledge of the business or clinical content of systems
• Proficient at a high level in Microsoft Excel, Word, PowerPoint, and Project
• Proven ability to develop, maintain, and lead collaborative, productive relationships with cross-functional teams at all levels

Job Responsibilities

• Manages staff activities to create and nurture constituent relationships with emphasis on consistent, superior service to build productive partnerships.
• Defines and ensures that application support protocols, policies, procedures, and quality metrics are enforced.
• Manages and maintains vendor relationships to ensure deliverables are being met as outlined in vendor agreements.
• Manages a working relationship with Information Systems & Technology management team and staff, collaborating on the resolution of issues, department goals. and objectives.
• Provides day-to-day staff management, including hiring, terminating, defining goals, and evaluating performance and ensures staff is meeting and exceeding deliverables.
• Promotes staff development and growth by providing guidance on development plans and recommending training opportunities for each staff member.
• Develops quality metrics to assess overall success of support teams and routinely reports to senior leadership.
• Maintains personal professional development.
• Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
• Mentor team members to encourage personal and professional growth.
• Encourage ongoing skill development by providing opportunities for continued education.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

IT Business Partnering