Manager - Ops(Hybrid near Lawrence, KS)

Maximus; Lawrence (KS); Hybrid; USD 75,000 - 90,000; Full time

Job summary

Maximus is seeking a Manager - OPS to support the OPM - FEHB program from a hybrid Lawrence, KS location. The role focuses on ensuring contract compliance, cost-efficient operations, and supervision of subcontractors. You will drive process improvements and coordinate with stakeholders to meet key performance indicators.

The position requires a bachelor’s degree and 5+ years of relevant experience, with a hybrid onsite/remote arrangement and eligibility for federal background checks. U.S.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• 5+ years of relevant professional experience.
• Experience managing benefits-verification workflows and/or teams.

Responsibilities

• Ensure project compliance with contract requirements and corporate policies.
• Manage all project tasks to ensure cost-effective operations.
• Supervise subcontractors providing services to programs.
• Oversee audits of operations and produce monthly reports.
• Collaborate with managers to coordinate activities and implement procedures.
• Establish relationships with stakeholders and monitor performance against KPIs.

Skills

Benefits-verification workflows

Workforce management

Telephony tools

Remote team management

Process improvement

Education

Bachelor's degree

Tools

Secure remote desktops

Telephony tools

Job description

Maximus is seeking a Manager - OPS to support our OPM - FEHB program.

Essential Duties and Responsibilities:

• Ensure project compliance with all operational requirements of the contract as well as corporate policies.

• Manage all project tasks to ensure cost-effective operations.

• Supervise subcontractors that provide services to programs.

• Oversee audits of operations.

• Produce monthly client and ad hoc reporting as needed.

• Collaborate with other managers to ensure effective coordination of activities.

• Develop and implement operational policies and procedures in collaboration with other key stakeholders.

• Establish and maintain effective relationships with key stakeholders.

• Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.

• Collaborate with other functional areas to ensure compliance.

• Monitor performance against key indicators established internally or by the client(s).

• Generate solutions to issues or complex problems.

• Develop performance goals and objectives for staff and monitor achievement of those goals.

• Perform other duties as assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

'- Experience managing benefits-verification workflows and/or teams.

• Experience with workforce management and telephony tools.

• Experience managing remote teams that use secure remote desktops.

• Demonstrated skill in process improvement.

Position is contingent upon contract award

• This is a Hybrid role which will require you to work onsite and remote.

• Must reside within 50 miles of the Lawrence, KS location.

• Must be a U.S. citizen.

• Equipment will be provided but must meet the remote position requirement provided below.

• Must have the ability to pass a federal background check.

Remote Position Requirements:

• Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

• Minimum 5mpbs upload speed.
• Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

• Private work area and adequate power source

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$75,000

Maximum Salary

$90,000