Manager, Operations Training & Development

Goal Solutions; Sioux Falls (SD); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary + bonus eligibility

401(k) with 4% company match

Medical, dental, vision, and HSA ($1,7

14 paid holidays (including your b-day

Paid parental leave, tuition reimburse

Long-term incentives

Opportunity to shape learning programs

Job summary

Goal Solutions in Sioux Falls, SD is seeking a hands-on learning leader to build structured training programs that help employees succeed and grow. The right candidate blends people leadership with curriculum development, instructional design, and the ability to turn complex operational processes into clear, practical learning experiences.

In this working-manager role you’ll lead a team while also designing curriculum and learning content yourself.

Qualifications

• 5+ years in operational training, L&D, or related field.
• Previous supervisory or team leadership experience.
• Experience developing curriculum and translating processes into learning materials.
• Experience using performance data to identify learning needs and evaluate effectiveness.
• Strong facilitation, writing, PM, and stakeholder collaboration skills.

Responsibilities

• Lead and develop the Trainer and Procedure Writer, setting priorities and accountability.
• Build and improve role-based curriculum, learning paths, and new-hire training.
• Design engaging training content, assessments, job aids, and facilitator guides.
• Set standards for procedures and align training with changing client needs.
• Partner with Operations, QA, and leaders to measure training impact on performance.

Skills

Leadership

Curriculum Dev

Instructional Design

Performance Metrics

Facilitation & Writing

Project Management

Stakeholder Collaboration

Tools

Articulate 360

Synthesia

AI-assisted content creation

LMS platforms

Job description

Description

We’re looking for a hands‑on learning leader who can build structured training programs that help employees succeed and grow. The ideal candidate combines strong people leadership with curriculum development, instructional design, and the ability to turn complex operational processes into clear, practical learning experiences.

What You’ll Do

• Lead and develop the Trainer and Procedure Writer while setting priorities and driving accountability.
• Build and continuously improve role‑based curriculum, learning paths, new‑hire training, cross‑training, and skill development.
• Personally design engaging training content, assessments, job aids, facilitator guides, and other learning resources.
• Establish standards for operational procedures and ensure training materials stay aligned with changing business and client needs.
• Partner with Operations, QA, and business leaders to identify learning needs and measure the impact of training on employee performance.

What to Expect in This Role

• A working‑manager role where you’ll lead a team while also designing curriculum and learning content yourself.
• The opportunity to build and shape structured Operations training rather than simply maintain existing programs.
• A mix of people leadership, instructional design, procedure development, technology, and performance improvement.
• The opportunity to introduce new ideas and technology that improve how employees learn.

You’ll Be a Great Fit If You

• Love building learning programs from the ground up.
• Can turn complicated processes into simple, engaging learning experiences.
• Enjoy developing people while still doing hands‑on creative work.
• Use performance data and feedback to continuously improve training.
• Are excited about using technology and AI to rethink how employees learn.

What You Bring – Required

• 5+ years of experience in operational training, learning and development, instructional design, or a related field.
• Previous supervisory or team leadership experience, including coaching and developing employees.
• Demonstrated experience developing curriculum and translating complex processes into effective learning materials.
• Experience using performance data to identify learning needs and evaluate training effectiveness.
• Strong facilitation, writing, project management, and stakeholder collaboration skills.

What You Bring – Nice to Have

• Experience in financial services, loan servicing, collections, or another regulated operations environment.
• Experience building structured learning programs or role‑based learning paths.
• Experience supporting multiple locations or distributed teams.
• Experience with LMS platforms, e‑learning authoring tools, or documentation governance.
• Experience using tools such as Articulate 360, Synthesia, AI‑assisted content creation, or other emerging learning technologies.

Success Looks Like

• Employees have clear, role‑based learning paths that support onboarding, development, and career growth.
• Training materials and procedures are accurate, consistent, and ready for new processes and client launches.
• Training programs produce measurable improvements in employee readiness, quality, and performance.
• Supervisors and employees have reliable learning resources that reduce the need for ad hoc support.
• Training priorities, outcomes, and resource needs are clearly communicated to Operations leadership.

Why Goal Solutions

• Competitive salary + bonus eligibility
• 401(k) with 4% company match
• Medical, dental, vision, and HSA ($1,700 annual contribution)
• 14 paid holidays (including your birthday)
• Paid parental leave, tuition reimbursement, and long‑term incentives
• Opportunity to build programs that directly shape employee growth and development