Manager, Operations Support

Help at Home; Atlanta (GA); Remote; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off and holidays

Employee assistance programs and well‑

Wellness initiatives

Flexible options to support a balanced

Job summary

Help at Home in Georgia is seeking an experienced Manager, Operations Support to partner with field leadership and cross-functional teams to improve processes, ensure accurate client authorizations, and optimize service delivery across our home care operations. This remote-based role requires EMR proficiency, strong billing and revenue cycle knowledge, and data-driven problem solving.

You will travel statewide, support A/R, and provide leadership insights to drive efficiency while supporting a

Qualifications

• Bachelor’s degree in business or related field.
• Minimum of three years in operations.
• Experience supporting management, thought leadership, and policy/process improvement.
• Experience with client authorizations, A/R, billing, and revenue cycle.
• Hands-on EMR experience and stakeholder relationship skills.

Responsibilities

• Provide operational support to field leadership and branch teams to ensure efficient, consistent service delivery.
• Oversee client authorizations, approvals, renewals, documentation, and continuity of services.
• Support A/R and billing processes, resolve authorization-related billing issues, and minimize revenue delays.
• Develop and maintain relationships with Case Management partners, referral sources, and internal stakeholders.
• Navigate EMR and healthcare systems to review records, monitor authorizations, and ensure accuracy.
• Analyze operational reports and KPIs to identify opportunities for improvement.
• Identify challenges and implement process improvements to enhance efficiency, compliance, and finances.
• Collaborate with Finance, Billing, Operations, and other departments to resolve escalated issues.
• Support implementation of new systems, workflows, projects, and change management.
• Provide insights and reporting to leadership to support strategic and day-to-day decisions.
• Perform other duties as assigned.

Skills

Healthcare operations

EMR systems

Accounts receivable

Billing workflows

Relationship building

Data analysis

Excel

Communication

Organization

Independent work

Education

Bachelor’s degree in business or related field

Tools

EMR software

Microsoft Office

Job description

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives.

The Manager, Operations Suppor t plays a key role in supporting field operations, improving processes, and driving operational efficiency across the organization. This individual contributor position partners closely with Field Leadership, Case Management partners, and cross-functional teams to ensure effective client authorization management, billing accuracy, and service delivery. The ideal candidate brings strong healthcare or home care operations experience, proficiency in Electronic Medical Record (EMR) systems, and a data-driven approach to problem-solving, process improvement, and relationship development.

This is a remote-based position within Georgia with regular statewide travel required. We offer weekly pay between $75,000-$80,000 annually.

Our Benefits:

• Comprehensive medical, dental, and vision coverage

• 401(k) retirement plan

• Paid time off and holidays

• Employee assistance programs and wellness initiatives

• Flexible options to support a balanced life

Responsibilities

What You’ll Do:

• Provide operational support to field leadership and branch teams to ensure efficient, consistent service delivery and achievement of business objectives.

• Oversee and monitor client authorizations, ensuring timely approvals, renewals, accurate documentation, and continuity of services.

• Support accounts receivable (A/R) and billing processes, identifying discrepancies, resolving authorization-related billing issues, and minimizing revenue delays.

• Develop and maintain strong working relationships with Case Management partners, referral sources, and internal stakeholders to support client services and operational needs.

• Navigate EMR and other healthcare management systems to review client records, monitor authorizations, and ensure data accuracy.

• Analyze operational reports, key performance indicators (KPIs), and performance trends to identify opportunities for improvement.

• Identify operational challenges, troubleshoot issues, and implement process improvements that enhance efficiency, compliance, and financial performance.

• Collaborate with Finance, Billing, Operations, and other departments to resolve escalated issues and support business initiatives.

• Support implementation of new systems, workflows, projects, and change management initiatives.

• Provide operational insights, recommendations, and reporting to leadership to support strategic and day-to-day business decisions.

• Perform other duties as assigned.

Qualifications

What You’ll Bring:

• Strong understanding of healthcare or home care operations, including client authorizations, billing, and service coordination.

• Experience navigating EMR systems and healthcare technology platforms.

• Knowledge of accounts receivable (A/R), billing workflows, payer authorizations, and revenue cycle processes.

• Proven ability to build and maintain productive relationships with Case Management partners and cross-functional teams.

• Strong analytical, critical-thinking, and problem-solving skills with a focus on operational improvements.

• Proficiency in Microsoft Office Suite, particularly Excel, with the ability to analyze data, develop reports, and track performance metrics.

• Excellent written and verbal communication skills with a collaborative, customer-focused approach.

• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Ability to work independently, take ownership of responsibilities, and influence outcomes without direct management authority.

Education and Experience:

• Bachelor’s degree in business or related field required.

• Proven track record with a minimum of three (3) years of experience in operations

• Experience supporting management including thought leadership and support

• Process improvement experience supporting the development, review, and revision of processes and policies as needed

• Experience managing client authorizations, including tracking, renewals, and resolution of authorization-related issues.

• Experience with accounts receivable (A/R), billing processes, and revenue cycle support required.

• Hands‑on experience navigating Electronic Medical Record (EMR) systems or comparable healthcare management platforms required.

• Experience developing and maintaining relationships with Case Managers, referral partners, and healthcare stakeholders.

• Experience in homecare, healthcare, healthcare services preferred.

Physical Requirements:

• Sedentary – ability to remain in a stationary position for extended periods of time.

• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements:

• Monthly or quarterly travel required

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range

USD $75,000.00 - USD $80,000.00 /Yr.