Manager, Operations, Leadership Programs

Netflix, Inc.; Los Angeles (CA); Hybrid; USD 228,000 - 345,000; Full time

Benefits offered by this job

Health plans

Mental Health support

401(k) Retirement Plan with employer (

Job summary

Netflix, Inc. in Los Angeles or Los Gatos seeks a seasoned leader to run Leadership Programs operations across the company and globally. You will manage 70+ seminars per year, design registration, and oversee vendor relations and costs to deliver exceptional participant experiences.

You will also support the VP and team, manage a small team, and build analytics dashboards using CRM and GenAI tools. This role requires international travel, strong judgment, and cross-cultural collaboration.

Qualifications

• 10–15+ years of experience, including in a global business setting.
• Strong background in event logistics.
• Experience leading and managing a team.
• Excellent written and oral communication, collaboration, and interpersonal skills.
• Able to manage multiple priorities independently and proactively.
• Travel domestically and internationally.

Responsibilities

• Oversee in-person seminar operations and scheduling (70+ events/year).
• Design and run demand-driven leader registration.
• Source and manage vendor relationships and costs.
• Ensure end-to-end participant experience including communications and logistics.
• Build CRM and GenAI tools for event workflows and analytics.
• Promote awareness of Leadership Programs offerings.

Skills

Event logistics

Team management

Cross-cultural

Communication

Strategic planning

Tools

Google Workspace

Airtable

Salesforce

CRM systems

Job description

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting‑edge technology. Come be a part of what’s next. Netflix is transforming entertainment all over the world. Our members all across the globe enjoy our TV series, documentaries, and feature films across a wide variety of genres and languages. We’re continuing to grow, and at the heart of supporting our mission is our Talent organization.

The Leadership Programs team within the Talent organization creates immersive learning experiences for leaders from across the company to learn more about our business, discuss key business challenges, and explore the values they bring to their leadership at Netflix. We’re looking for a manager based in our Los Angeles or Los Gatos office to manage day‑to‑day operations for all Leadership Programs offerings. The ideal person is adaptive, energized about taking on many things at once, and has strong judgement, organizational, and prioritization skills.

What you’ll do:

Leadership Seminars Operations Support (70%)

• In‑person seminar operations
• Build and manage annual leadership seminar slate and schedule (70+ events/year), including deciding the right mix of U.S. and international locations
• Design and run demand‑driven leader registration process for annual seminar slate
• Source and manage vendor and vendors relationships and related costs
• Ensure excellent end‑to‑end participant experience, including comms, event logistics and management, venue/vendor quality, and seminar accessibility
• Build and manage CRM and GenAI tools for event management workflows, and seminar analytics and database
• Ensure awareness of Leadership Programs offerings across Talent Org and the wider business

VP and Team Support (30%)

• VP Support Prepare and manage overall program budget and expenses, keeping VP informed of budget variances
• Build and manage VP analytics dashboard
• Support custom seminar work, including liaison with client support team
• Team Support Plan agenda content for semi‑annual team retreats
• Plan agenda content for weekly team syncs, as well as LP Leadership Team syncs (2x/month)

Team Management

• Manage team of: 2 Event Planners 1 Operations Specialist

Who you are:

• 10-15+ years of experience, including in a global business setting
• Strong background in event logistics
• Experience leading and managing a team
• Excellent written/oral communication, collaboration, and interpersonal skills
• Able to manage multiple priorities independently and proactively
• Adaptable, resourceful, and calm under pressure
• Good judgment and discretion
• Passionate about the mission of the Leadership Programs team
• Sensitive to working across cultures and backgrounds
• Comfortable with occasional domestic and international travel
• Proficient in Google Workspace, CRMs and databases (Airtable, Salesforce), etc.
• Familiarity with GenAI tools (Claude Cowork, Gemini)
• International experience a plus - time spent living or working outside of the U.S.

Compensation

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $228,000.00 - $345,000.00.

Benefits

• Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Full‑time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
• Full‑time salaried employees are immediately entitled to flexible time off.
• See more details about our Benefits here.

Equal Opportunity and Diversity

We are an equal‑opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams.

We approach diversity and inclusion seriously and thoughtfully.

We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Accommodation: If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

About Netflix

At Netflix, we want to entertain the world. Whatever your taste, and no matter where you live, we give you access to best‑in‑class TV series, documentaries, feature films and games. Our members control what they want to watch, when they want it, in one simple subscription. We’re streaming in more than 30 languages and 190 countries, because great stories can come from anywhere and be loved everywhere. We are the world’s biggest fans of entertainment, and we’re always looking to help you find your next favorite story.