Manager, Operations Control Center Planning

Piedmont Airlines; Salisbury (MD); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k) plan

Paid training

Vacation

Family travel on AA network

Medical and dental

Job summary

Piedmont Airlines seeks an experienced Operations Control Center (OCC) Planning Manager to oversee dispatchers, supervisors, and coordinators in Salisbury, MD. The role requires a valid FAA dispatch certificate, strong leadership, and deep knowledge of civil aviation regulations.

You will drive staffing, scheduling, and compliance with rest requirements while coordinating with leadership and airline partners.

Qualifications

• Five years of airline management experience.
• FAA dispatch certificate is required or equivalent.
• In-depth knowledge of ICAO and FAA regulations.
• Strong leadership and communication abilities.
• Experience with Safety Management System (SMS).

Responsibilities

• Oversee day-to-day operations of dispatchers, supervisors, and coordinators.
• Schedule time off and monitor dispatcher staffing levels.
• Ensure payroll accuracy and regulatory rest requirements.
• Communicate operational issues to Piedmont and partners.
• Support OCC planning for irregular operations and IT issues.

Skills

Leadership

Communication skills

Decision making

Time management

Safety culture

Education

Bachelor's degree

Tools

Flightscape CAE NextGen

Tableau

Power BI

Job description

Manager, Operations Control Center Planning# Careers## Manager, Operations Control Center PlanningApply: Salisbury, MD: Full time: Posted Yesterday: End Date: November 13, 2026 (12 days left to apply): R1014515*We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.*At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as an Operations Control Center (OCC) Planning Manager. The primary responsibility of the position is overseeing the aircraft dispatchers' day-to-day flight operations and performance. The successful candidate will have a valid Federal Aviation Administration (FAA) Dispatch Certificate, excellent knowledge and experience with Flightscape CAE Next Gen operations suite, and a minimum of five years of experience with a Part 121 airline’s operation center. This position will report to the Director, Operations Control Center. **Essential Duties:** * Compliance within the Operations Department with company policy, legal requirements, the International Civil Aviation Organization (ICAO), and Federal Aviation Standards and Regulations* Provide strong leadership over the Dispatchers, Dispatch Supervisors, and Dispatch Coordinators that conveys the company’s commitment to the highest possible safety standards* Ensure dispatcher, dispatch supervisor, and dispatch coordinator staffing is appropriate* Responsible for the scheduling and administration of the dispatchers’ (including dispatch supervisor and dispatch coordinator) time-off, including vacation* Responsible for ensuring dispatchers’ (including dispatch supervisor and dispatch coordinator) pay is accurate* Responsible for frequent and clear communication about operational issues to Piedmont leadership and AA (as applicable)* Ensure dispatcher schedules and rest requirements adhere to all applicable regulations* Ensure that Dispatchers have the necessary resources to perform the functions of their positions in compliance with company policy and procedures and all applicable regulations* Execute safety risk management, safety assurance, and safety promotion in accordance with Safety Management System (SMS) principles* Maintain a presence within the OCC and be proactive in helping the OCC Managers plan Piedmont’s response to Irregular Operations, including but not limited to: weather issues, aircraft mechanical issues, or IT issues impacting OCC systems* On-call responsibilities as required **Job Qualifications and Competencies:** * Five (5) years of airline management experience* Valid FAA dispatch certificate* Comprehensive knowledge of civil aviation regulations, standards, and recommended practices* Ability to demonstrate strong leadership, strategic vision, and managerial competence* Natural teamwork skills with demonstrable experience of leading and managing people* Ability to self-discipline by setting and meeting strict deadlines while ensuring that other managers correspondingly adhere to such deadlines* Creative, innovative and ideas driven; capable of identifying innovative strategic development opportunities and driving the creation of new ideas and/or stimulating other’s, internally or externally to do so* Excellent interpersonal and communication skills, both verbal and written* Ability to develop strong working relationships at all levels, both internally and externally* Ability to fully assess situations, grasp issues, solve problems, and make clear concise recommendations on key operational decisions* Ability to multi-task and prioritize responsibilities in a fast-paced environment* Self-motivated individual with a high level of initiative and commitment **Preferred Qualifications:** * Bachelor’s degree* Qualified certifications in AI, data analytics (tableau, power BI), Six Sigma, or another equivalent* Proven results in strategic planning, change management, stakeholder engagement, and performance optimization **Work Environment:** * Standard office/OCC environment, use of computers and other office equipment* Some travel is required* Flexible hours, including weekends and holidays**Physical Requirements:*** Occasional lifting up to 25 poundsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. *Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.* Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.**Starting Rate:**$100,000.00/Annual Salary*Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.* *I**n addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.*Job Application Deadline:November 13, 2026### Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.