Manager, Operations BI/PCS/Surety

Marsh; Richmond (VA); On-site; USD 65,000 - 120,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

100% Onsite/In-Office

Charitable contribution match

Stock purchase opportunities

Job summary

Marsh McLennan Agency is hiring a Manager, Operations BI/PCS/Surety to lead the Business Process Team and drive efficiency across workflows. You will own process creation, documentation, training, and rollout, while managing multiple projects and aligning with business goals.

The role emphasizes leadership, attention to detail, and proficiency with agency operations and Microsoft Office. Onsite work and collaborative culture are highlighted.

Qualifications

• Minimum of five (5) years previous insurance agency/brokerage experience in Property & Casualty.
• Advanced knowledge of the agency operation procedures and the agency management system.
• Advanced in Microsoft Office: Word, PowerPoint, Excel.
• Keen Attention to detail and high level of organization.
• Leadership experience managing teams.
• Associate or Bachelor's degree or industry equivalent experience.
• Experience in project management and knowledge of associated systems.

Responsibilities

• Oversee Business Process Team and drive strategic initiatives to enhance efficiency.
• Facilitate user access and system administration; document, train, and rollout new processes.
• Manage projects and ensure processes support overall business goals.
• Lead with meticulous attention to detail while handling multiple priorities.

Skills

Property & Casualty experience

Agency operations procedures knowledge

Microsoft Office proficiency

Attention to detail

Leadership experience

Education

Associate or Bachelor's degree or industry equivalent experience

Tools

Agency management system

Job description

Company: Marsh McLennan Agency

Manager, Operations BI/PCS/Surety

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Manager, Operations BI/PCS/Surety at Marsh Agency.

Marsh Agency (MA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Manager, Operations BI/PCS/Surety you'll lead organizational success by overseeing the Business Process Team and driving strategic initiatives that enhance efficiency and effectiveness. You will facilitate user access and system administration, own the creation, documentation, training, and rollout of new business processes, and modifications to existing workflows. Your responsibilities include managing projects, and ensuring that all processes support overall business goals. Leading with meticulous attention to detail and a high level of organization, you'll manage multiple priorities simultaneously in a dynamic environment where strong execution and leadership are essential.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Minimum of five (5) years previous insurance agency/brokerage experience in Property & Casualty
• Advanced knowledge of the agency operation procedures and the agency management system
• Advanced in Microsoft Office: Word, PowerPoint, Excel
• Keen Attention to detail and high level of organization
• Leadership experience managing teams

These additional qualifications are a plus, but not required to apply:

• Associate or Bachelor's degree or industry equivalent experience
• Experience in project management and knowledge of associated systems
• Property & Casualty license or ability to obtain one within 90 days

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• 100% Onsite/In-Office
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MA, check us out our website or flip through recruiting brochure.

Follow us on social media to meet our colleagues and see what makes us tick:

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh Agency and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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#MMAMID

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The applicable base salary range for this role is $64,700 to $120,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.