Manager, Operations

FedEx Group; Whitestown (IN); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive Pay

401(k) plan with company match

Tuition reimbursement

Holiday pay and PTO

Medical, dental, vision benefits

Life insurance

AD&D coverage

Disability coverage

Paid parental leave

Bereavement/Jury duty

Job summary

FedEx Supply Chain in Whitestown, IN seeks an Operations Manager to guide daily operational plans, allocate resources, and ensure safety, quality, and efficiency across the facility. You will lead a team, monitor performance, and drive improvements using QDM methodologies.

The role emphasizes budget planning, cross-functional collaboration, and a culture of teamwork, with responsibility for 40–100 teammates and direct reports.

Qualifications

• Bachelor's degree in Logistics, Industrial Engineering, or related field preferred.
• Military rank double-check may substitute for degree depending on experience.
• Minimum of 3 years of supervisory experience, preferably in a logistics environment.
• Experience managing WMS, QDM, LMS, P&L, and talent development.

Responsibilities

• Manage at least two direct reports and drive development.
• Direct all operational aspects of the facility across shifts.
• Monitor productivity to meet targets.
• Promote teammate culture throughout the facility.
• Ensure production, quality and safety objectives.
• Review production and inventory reports for accuracy.
• Plan and manage operational budgets including staffing and overtime.
• Lead inventory accuracy and loading precision improvements.
• Apply QDM methodologies for process improvements.
• Support the General Manager with special projects.
• Oversee 40–100 team members daily and foster productivity and safety.
• Collaborate cross-functionally to improve productivity and culture.
• Develop and refine performance plans and process enhancements.
• Promote safe work environment through training.

Skills

Leadership

Organizational skills

Analytical mindset

Team-building

Budget planning

Communication

Education

Bachelor's degree in Logistics/Industrial Engineering

Military rank in lieu of degree (E-6 to O-3)

Tools

WMS

QDM

LMS

P&L

Six Sigma

Green Belt

Job description

Shift

Monday - Friday - 1st Shift (Day)

Position Summary

The Operations Manager is responsible for the safe and effective execution of daily operational plans and strategies. This role leads and allocates resources, ensures compliance with key processes, and drives performance across safety, quality, efficiency, and financial KPIs. The Operations Manager is accountable for product safety, quality, and legality while fostering a culture of teamwork and continuous improvement.

Primary Responsibilities

• Manage at least two full-time exempt direct reports, including hiring, coaching, development, recognition, and performance management.
• Direct all operational aspects of the facility across multiple shifts.
• Monitor and evaluate productivity goals daily to ensure targets are met.
• Promote and reinforce the company's teammate culture throughout the facility.
• Ensure achievement of production, quality, and safety objectives.
• Review and validate production and inventory reports for accuracy.
• Coordinate with the Core Excellence Program and conduct regular audits for compliance.
• Plan and manage operational budgets, including staffing levels, overtime, and headcount.
• Lead initiatives to improve inventory accuracy and shipment/loading precision.
• Implement process improvement programs using Quality Driven Management (QDM) methodologies.
• Support the General Manager with special projects as needed.
• Oversee daily activities of 40--100 team members, inspiring performance in productivity, safety, quality, and teamwork.
• Collaborate cross-functionally to drive optimal productivity and inclusive workplace culture.
• Develop, maintain, and improve performance plans; identify and implement process enhancements.
• Promote a safe work environment through training and accident preparedness initiatives.

Education and Experience

• Bachelor's degree in Logistics, Industrial Engineering, or related field preferred.
• Military rank of E-6 to E-7 or O-2 to O-3 may be considered in lieu of degree.
• Minimum of 3 years of supervisory experience, preferably in a logistics environment.
• Experience managing WMS, QDM, LMS, P&L, and talent development.

Skills and Competencies

• Demonstrated leadership with the ability to lead other leaders.
• Strong organizational and prioritization skills.
• Analytical mindset with experience in Six Sigma or quality management methodologies; Green Belt certification preferred.
• Proven team-building and cross-functional collaboration experience.
• Budget planning and P&L exposure a plus.
• Excellent verbal and written communication skills.

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [e-mail].

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.