Associate Quality

FedEx Supply Chain; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Pay

401K plan with company match

Tuition reimbursement

Holiday pay and accrued PTO

Medical, dental, vision benefits

Life insurance

Job summary

FedEx Supply Chain is seeking a Quality Management professional to lead the defined QMS area, ensuring robust processes, governance, and ongoing improvement. This role partners with cross-functional teams to support audits, regulatory inspections, and sustained compliance with customer and internal requirements.

The position emphasizes day-to-day execution, measurement of QMS performance, and training others on QMS requirements.

Qualifications

• Bachelor's degree in Quality, Engineering, Life Sciences, or a related field; 5 years of equivalent work experience may be considered.
• Experience independently managing one or more QMS elements.
• Strong working knowledge of quality systems, procedures, and regulatory expectations.
• Experience supporting audits and regulatory inspections.

Responsibilities

• Serve as the primary owner for assigned QMS processes (e.g., Document Control, CAPA, Change Control, Training, or similar).
• Establish, maintain, and continuously improve procedures, workflows, and controls for assigned QMS areas.
• Support day-to-day execution of assigned QMS processes, ensuring accuracy, timeliness, and compliance.
• Review, assess, and approve quality records, documentation, and actions within assigned authority levels.
• Monitor QMS performance metrics, trends, and risks related to assigned areas; drive corrective and preventive actions as needed.
• Provide guidance, training, and support to cross-functional teams on QMS requirements and best practices.
• Support internal, customer, and regulatory audits and inspections related to assigned QMS areas.
• Partner with Quality leadership and cross-functional stakeholders to support site and organizational quality objectives.
• Other duties as assigned.

Skills

Autonomy

Accountability

Ownership

Analytical skills

Problem-solving

Communication skills

Regulatory interpretation

Prioritization

QMS proficiency

Cross-functional collaboration

Integrity

Education

Bachelor's degree in Quality/Engineering/Life Sciences

Tools

eQMS platforms

Job description

This position is responsible for the independent management, maintenance, and continuous improvement of a defined area of the Quality Management System (QMS), with day-to-day execution, governance, and effectiveness of assigned QMS processes. This position partners cross-functionally, supports audits and inspections, and ensures sustained compliance with regulatory, customer, and internal requirements.

This position supports specific Quality functions at complex or highly regulated facilities or in a regional (multiple client/facility) capacity.

• General Summary

Primary Responsibilities

• Serve as the primary owner for assigned QMS processes (e.g., Document Control, CAPA, Change Control, Training, or similar).
• Establish, maintain, and continuously improve procedures, workflows, and controls for assigned QMS areas.
• Support day-to-day execution of assigned QMS processes, ensuring accuracy, timeliness, and compliance.
• Review, assess, and approve quality records, documentation, and actions within assigned authority levels.
• Monitor QMS performance metrics, trends, and risks related to assigned areas; drive corrective and preventive actions as needed.
• Provide guidance, training, and support to cross-functional teams on QMS requirements and best practices.
• Support internal, customer, and regulatory audits and inspections related to assigned QMS areas.
• Partner with Quality leadership and cross-functional stakeholders to support site and organizational quality objectives.
• Other duties as assigned.

Required Qualifications & Experience

• Bachelor's degree in Quality, Engineering, Life Sciences, or a related field; 5 years of equivalent work experience may be considered.
• Demonstrated experience independently managing one or more QMS elements.
• Strong working knowledge of quality systems, procedures, and regulatory expectations.
• Experience supporting audits and regulatory inspections.

Preferred Qualifications & Experience

• Experience in regulated environments such as medical devices, pharmaceuticals, healthcare logistics, or food distribution.
• Working knowledge of ISO-based quality systems (e.g., ISO 13485, ISO 9001), GMP, GDP, HACCP, FSMA, or similar frameworks.
• Experience owning QMS processes such as Document Control, CAPA, Change Control, Training, or Complaints.
• Experience using electronic QMS (eQMS) platforms.
• Formal training or certification in Lean, Six Sigma, or quality risk management methodologies; Internal candidates to demonstrate QDM proficiency with QDM Expert certification.

Skills & Abilities

• High level of autonomy, accountability, and ownership.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to interpret and apply regulatory and quality requirements.
• Strong organizational and prioritization skills.
• Proficiency with QMS platforms and standard business applications.
• Ability to influence without direct authority and partner cross-functionally.
• High level of integrity and attention to detail.

Requirements, Perks, and Benefits (US -- Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

For details on our comprehensive benefits, click here

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation Participates In The Department Of Homeland Security U.S. Citizenship And Immigration Services' E-Verify Program (for U.S. Applicants And Employees Only). Please Click Below To Learn More

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [e-mail].

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401K plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time of programs ofering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.