Manager, Operations

Medical Transportation Management; Tracy (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision plans

401(k) with company match

Paid time off and holidays

Maternity/Paternity leave

Casual dress environment

Tuition reimbursement

MTM perks discount program

Leadership mentoring opportunities

Job summary

MTM Transit is seeking a Manager, Operations to lead the transportation team, oversee staff development, and implement strategic processes aligned with client contracts.

The role focuses on managing the operations, maintenance, and dispatch teams to deliver safe, efficient, and compliant transportation services for our passengers, while driving continuous improvement and performance coaching across the organization.

Qualifications

• High School Diploma or G.E.D.
• Bachelor’s Degree (or equivalent) in a related field
• 5+ years of experience in transit operations
• Previous management experience in the Para-Transit or livery industries preferred
• Experience supervising hourly personnel in a passenger transportation environment
• Experience training in a classroom and behind the wheel setting
• Must possess a valid driver’s license

Responsibilities

• Oversee operations, maintenance, and dispatch teams to ensure safe, efficient operation
• Implement short and long-term location operation strategies
• Ensure contract compliance and safety guidelines
• Conduct monthly safety meetings
• Coach staff and monitor performance
• Communicate regularly with client to sustain productive relationship

Skills

Problem solving

Communication

Delegation

Organizational skills

Microsoft Office

Map reading

ADA/DOT/FTA knowledge

Coaching

Education

High School Diploma or G.E.D.

Bachelor’s Degree (or equivalent) in a related field

Tools

Dispatch software

Windows OS

Microsoft Office

Job description

Make a Difference

At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

What Will Your Job Look Like?

The Manager, Operations will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes.

The Manager, Operations will oversee all aspects of the operations, maintenance and dispatch teams to ensure that the daily operations and the needs of the Client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations will play a key role in the management, training and development of staff, as well as striving to ensure the safest and highest quality transportation experience for our passengers.

• Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
• Training, retraining and updates to policies, procedures and safety guidelines
• Perform monthly Safety meetings
• Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
• Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
• Monitor performance of direct reports and provide coaching and guidance
• Create and ensure efficient and effective scheduling occurs
• Monitor the daily performance of the operations staff, and provide coaching when appropriate
• Ensure contract compliance
• Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
• Create and implement both short and long-term location operation strategies
• Review and update policies, procedures and safety guidelinesPerform additional duties as assigned or required

What you’ll need:

• High School Diploma or G.E.D.
• Bachelor’s Degree (or equivalent combination of education and experience) in a related field
• 5+ years of experience in transit operations
• Previous management experience in the Para-Transit or livery industries preferred
• Previous experience working with senior citizens or persons with disabilities
• Experience supervising hourly personnel in a passenger transportation environment
• Experience training in a classroom and behind the wheel setting
• Must possess a valid driver’s license

Skills:

• Ability to provide feedback, but positive and areas of opportunities
• Strong problem solving skills
• Knowledge of basic safety and training procedures
• Knowledge of dispatch software
• Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
• Thorough knowledge of ADA, DOT, FTA regulations
• Ability to maintain high level of confidentiality
• Ability to communicate effectively and work with all departments
• Ability to work independently and objectively
• Strong organizational and analytical skills
• Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff
• Familiar with windows-based computer operating systems and Microsoft Office packages
• Ability to maintain high level of confidentiality
• Regular attendance is required

Even better if you have:

• Previous management experience in the Para-Transit or livery industries preferred
• Data analytics skills preferred

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary:

$80,000-85,000

Equal Opportunity Employer:

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

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