Manager, Operations

mtminc; La Verne (CA); On-site; USD 72,000 - 103,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental plan

Vision plan

401(k) match

Paid time off

Holidays

Maternity leave

Paternity leave

Casual dress

Tuition reimbursement

MTM Perks

Leadership mentoring

Job summary

MTM Transit is seeking a Manager, Operations to lead transit staff, oversee drivers, maintenance, and dispatch, and implement short- and long-term strategic processes to deliver safe, high-quality transportation within contract budgets.

The role focuses on maximizing safety and service quality while coordinating with the client and adhering to ADA, DOT, and FTA requirements. Location is LaVerne, CA area with potential cross-site responsibilities.

Qualifications

• Bachelor's Degree (or equivalent combination of education and experience) in a related field.
• 5+ years of experience in transit management.
• Previous management experience in the Para-Transit or livery industries preferred.
• Previous experience working with senior citizens or persons with disabilities.
• Experience supervising hourly personnel in a passenger transportation environment.
• Experience training in a classroom and behind the wheel setting.
• Experience in managing a Union environment preferred.

Responsibilities

• Oversight of Transit Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline.
• Perform monthly Safety meetings
• Training, retraining and updates to policies, procedures and safety guidelines
• Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
• Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
• Perform additional duties as assigned or required
• Monitor performance of direct reports and provide coaching and guidance

Skills

Problem solving

Discipline administration

Safety training

Map reading

Two-way radio

Data analytics

ADA regulations

DOT regulations

FTA regulations

Confidentiality

Attendance

Education

Bachelor's degree or equivalent

Job description

Make a Difference

At MTM Transit, you're not just part of a team—you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as a team to help you reach your full potential.

The Manager, Operations will play a key role in the management, training, and development of transit staff and implementation of short and long-term strategic processes. The Manager, Operations will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Manager, Operations will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract.

This position is dependent on the award of contract.

Location : LaVerne, San Dimas, and Claremont

Service: Pomona Valley Transit Authority

What you'll do:

• Oversight of Transit Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
• Perform monthly Safety meetings
• Training, retraining and updates to policies, procedures and safety guidelines
• Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
• Communicate regularly with client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
• Perform additional duties as assigned or required
• Monitor performance of direct reports and provide coaching and guidance

What you'll need:

Experience, Education & Certifications:

• Bachelor's Degree (or equivalent combination of education and experience) in a related field
• 5+ years of experience in transit management
• Previous management experience in the Para-Transit or livery industries preferred
• Previous experience working with senior citizens or persons with disabilities
• Experience supervising hourly personnel in a passenger transportation environment
• Experience training in a classroom and behind the wheel setting
• Experience in managing a Union environment preferred

Skills:

• Strong problem solving skills
• Ability to understand and administer discipline
• Knowledge of basic safety and training procedures
• Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
• Capabilities as it relates to data analytics preferred
• Thorough knowledge of ADA, DOT, FTA regulations preferred
• Ability to maintain high level of confidentiality
• Regular attendance is required

What's in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Salary Min: $72,000/ annually

Salary Max: $103,000/ annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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