Manager, Operational Effectiveness

WebMD LLC; Newark (NJ); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) with employer matching

Life and Disability Insurance

Employee Assistance Program

Commuter Benefits

Job summary

WebMD LLC is seeking a Manager, Operational Efficiency to drive performance across the EDU division. This role involves optimizing operational processes, leading integration projects, and ensuring effective communication across teams. The successful candidate will have extensive experience in project management and process improvement.

The position requires strong analytical skills and the ability to manage multiple initiatives effectively, contributing to improved operations and delivery velocity.

Qualifications

• 8+ years in operations, project management, or business transformation roles.
• Proven track record in a managing capacity.
• Deep expertise in lifecycle management and process improvement (Agile, Lean, Six Sigma).

Responsibilities

• Analyze and improve business processes to remove bottlenecks.
• Optimize process management frameworks for EDU departments.
• Design automated workflows using AI.

Skills

Process Improvement

Organizational Strategy

Project Management

Communication

Analytical Abilities

Education

Bachelor’s degree in business, project management or equivalent

Master’s degree preferred

Tools

Workfront

Monday

G-Suite

Microsoft Office

SharePoint Online

Salesforce

Tableau

Job description

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.

Position Summary

As the primary strategic partner to the Efficiency Officer, the Manager, Operational Efficiency drives division-wide performance by providing expert process oversight and leading high‑stakes integration projects. By joining Medscape Education you will simplify complex operations and dissolve departmental silos to ensure the EDU division is lean, collaborative, and primed for scale. This role suits those skilled in process improvement, organizational strategy, project management, and strong communication and analytical abilities.

Key Responsibilities

• Analyze and improve business processes to remove bottlenecks and enhance reliability
• Optimize process management frameworks for EDU departments to ensure smooth operations
• Regularly review and improve business processes to improve reliability
• Design streamlined, automated workflows using AI to boost efficiency
• Work with EDU departments to ensure end‑to‑end operational effectiveness
• Spot execution risks, process gaps, and resource challenges; collaborate with leaders on solutions
• Partner with the Efficiency Officer to prioritize the implementation of high‑value efforts throughout the delivery lifecycle
• Oversee the strategic initiatives roadmap ensuring all projects align with long‑term organizational goals
• Lead senior‑level integration projects from planning to completion
• Serve as the custodian of institutional knowledge by centralizing development and delivery information across the business
• Ensure that all training materials, SOPs, and process documentation are aligned, up‑to‑date, and accessible to relevant stakeholders
• Align workflows and foster communication across EDU teams and initiatives
• Drive operational excellence, communication, and alignment across teams
• Ensure readiness for program development and delivery by guiding executive initiatives, pre‑sales, and product launches
• Oversee post‑launch operations, including QA, delivery transitions, and ongoing improvements

Qualifications

• 8+ years in operations, project management, or business transformation roles, with a proven track record in a managing capacity
• Bachelor’s degree in business, project management or an equivalent combination of education and experience; Master’s degree preferred
• Experience with web‑based project management tools (Workfront, Monday) required
• Excellent computer skills that include working remotely on shared networks and cloud‑based systems, and a high degree of proficiency using G‑Suite and Microsoft Office suite required
• Experience with web‑based data and document sharing sites and authoring tools (SharePoint Online, Salesforce, Tableau) a plus
• Deep expertise in lifecycle management and process improvement (Agile, Lean, Six Sigma)
• Skilled at leading complex integration projects and managing multiple initiatives effectively
• Strategic mindset; sees the big picture and executes tactically, identifying root causes and implementing innovative solutions
• Adaptability; comfortable navigating ambiguity and leading teams through complex changes, with strong interpersonal and collaboration skills and the ability to influence stakeholders across cross‑functional teams

What Success Looks Like

In this role, success is defined by a measurable increase in delivery velocity, the successful execution of initiative milestones, and a highly informed organization where "how we work" is clear, documented, and consistently improved.

Salary and Benefits

Salary range: $85,000 - $100,000

Bonus Eligible: This position is also eligible for a discretionary company bonus, based upon business results.

Benefits: Employees in this position are eligible to participate in the company‑sponsored benefit programs, including the following within the first 12 months of employment:

• Health Insurance (medical, dental, and vision coverage)
• Paid Time Off (including vacation, sick leave, and flexible holiday days)
• 401(k) Retirement Plan with employer matching
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Commuter and/or Transit Benefits (if applicable)

Eligibility for specific benefits may vary based on job classification, schedule (e.g., full‑time vs. part‑time), work location and length of employment.