Sr. Client Success Manager

WebMD LLC; Newark (NJ); On-site; USD 84,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Retirement Plan

Life and Disability Insurance

Employee Assistance Program

Job summary

WebMD LLC is looking for an experienced client services professional to join its Client Success team in Newark, NJ. You will be responsible for building strong relationships with clients and ensuring the successful delivery of solutions tailored to their needs.

The ideal candidate will have at least 5 years in Account Management or Client Service, preferably within digital and healthcare settings. This role offers competitive pay and a range of benefits, including health insurance and a retirement plan.

Qualifications

• 5+ years of experience in Account Management or Client Service.
• Experience with digital, agency and healthcare environments.
• Strong understanding of Medscape’s product value.

Responsibilities

• Drive client satisfaction and engagement with Medscape solutions.
• Cultivate partnerships with clients and align sales to execution.
• Manage collaboration across departments for project health.

Skills

Client management expertise

Strong presentation skills

Understanding of digital advertising

Education

Bachelor's degree or related experience

Job description

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Job Summary

Medscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. We’re looking for an experienced and motivated client services professional to join our Client Success team. You will be responsible for building and maintaining strong customer relationships, acting as the day‑to‑day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives.

In this role, our team members aren’t just expected to manage tasks; you are empowered to redefine how they get done. We encourage our professionals to lean into the future of work by integrating advanced AI tools—such as Gemini, Claude, and ChatGPT—into their daily workflows.

Responsibilities

• Drive client satisfaction by leveraging your client management expertise, strong presentation skills, and deep understanding of Medscape’s product value to effectively engage clients, provide exceptional, personalized client service and proactively address needs.
• Cultivate strong, collaborative partnerships with clients, delivering seamless communication and alignment from sales through to execution and launch.
• Manage day‑to‑day partnership and collaboration with all departments from sale to execution and launch, ensuring overall project health, including asset review, internal kick‑off meetings, client reviews, quality checks, etc.
• Ensure transparent, client‑facing communication by preparing and sharing essential materials such as kick‑off documents, status updates, contact reports, MLR meetings, and follow‑ups, always adhering to client communication standards.
• Deliver Medscape solutions in a timely, efficient manner, aligning with client goals and objectives to ensure success.
• Partner with Sales teams to align on client and internal goals, ultimately enhancing both client satisfaction and overall business performance.
• Demonstrate a deep understanding of Medscape’s processes to streamline efficiency, speed market, and deliver results that meet client expectations.
• Demonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals.
• Articulate and advocate client needs/requirements to internal stakeholders.
• Analyze internal processes, identify opportunities to drive improvements in alignment with company‑wide initiatives.
• Serve as a subject‑matter expert for assigned clients/brands.
• Support ongoing training and development efforts for clients or brands, ensuring they are well‑equipped for success.
• Travel to client locations as required to foster relationships and support project delivery.

Requirements

• Bachelor’s degree preferred or will consider related experience.
• Minimum of 5 years of experience with a combination of digital, agency and healthcare experience.
• Minimum of 5 years of experience in Account Management or Client Service.

Preferred Qualifications

• Experience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute.
• Familiarity with HCP‑based clients including MLR process.
• Understanding of digital advertising.
• Ability to thrive in a fast‑paced, collaborative environment.

Salary

Salary range: $84,000 - $90,000.

Bonus Eligible

This position is also eligible for a discretionary company bonus, based upon business results.

Benefits

Employees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:

• Health Insurance (medical, dental, and vision coverage)
• Paid Time Off (including vacation, sick leave, and flexible holiday days)
• 401(k) Retirement Plan with employer matching
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Commuter and/or Transit Benefits (if applicable)
• Eligibility for specific benefits may vary based on job classification, schedule (e.g., full‑time vs. part‑time), work location and length of employment.