Manager, Openings and Operations Training

Wyndham Hotels and Resorts, Inc.; New York (NY); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a leading hotel franchise company as a Manager for Openings and Operations Training. This exciting role involves planning and delivering training programs to ensure brand standards are met at new hotel openings. With a focus on growth, you will facilitate training sessions and support team members in a dynamic environment. The company values inclusivity and offers opportunities for career development and competitive benefits. If you thrive in fast-paced settings and have a passion for hospitality, this is the perfect opportunity for you.

Benefits

Competitive salary

Career development opportunities

Team member appreciation days

Workplace flexibility

Qualifications

• 3+ years of experience in hotel operations management required.
• Previous training and facilitation experience preferred.

Responsibilities

• Plan and deliver training programs for hotel openings and brand standards.
• Conduct virtual training sessions and maintain training materials.

Skills

Hotel Operations Management

Training and Facilitation

Customer Service

Multitasking

Communication

Knowledge of Brand Standards

Education

High School Diploma or GED

Tools

Wyndham specific software and systems

Job description

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Manager, Openings and Operations Training

Location: Remote, US

Property Name: Remote in the United States

Wyndham Hotels & Resorts is now seeking a Manager, Openings and Operations Training to join our team.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusivity, caring, and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities, and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility, and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity, and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role

The Manager, Openings and Operations Training is responsible for planning and delivering training program(s) and brand standards at the property level for onsite hotel openings. This position is home-based with up to 90% travel.

What you'll do

• Facilitates and presents to large groups of people in a classroom or conference setting in support of all franchise training program(s) as needed to include, but not limited to:
• Openings
• Hospitality Management Program
• Onsite Custom Training
• Regional Events
• Virtual Training
• Conducts property training(s), including but not limited to service, product quality, brand standards, and operational administrative training for all team members of the hotel.
• Maintains and continually increases skills and knowledge as needed to successfully perform as a facilitator. Keeps abreast of Wyndham policies, procedures, systems updates, and brand standards.
• Conduct virtual training sessions as needed to fulfill training needs of internal and external customers.
• Conducts all training planning activities, including setting up travel accommodations, pre-opening planning activities, communicating the training schedule, and coordinating with the property manager.
• Collaborates and assists with the development and ongoing updates of facilitator and participant guides.
• Communicates the status of training progress and performance via regular emails and calls to appropriate parties.
• Conducts all post-opening activities, including communications and training performance evaluations.
• Demonstrates the ability to multi-task, balance and continually meet deadlines while supporting projects and work with extensive travel and onsite training commitments.
• Provides operations insight for new training initiatives to help ensure accuracy and brand-wide adoption.

You'll be successful if you have

• Capable of working in a fast-paced environment and in stressful situations.
• Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.

Required Qualifications/Experience

• High School Diploma or GED required.
• 3+ years Hotel Operations Management Experience.
• Previous training and facilitation experience preferred.
• Experience with Wyndham Hotels & Resorts specific software and systems preferred.
• Must be fluent in English. Proficiency in additional languages (e.g., Spanish) highly desired.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries. Wyndham commands a leading presence in the hospitality industry. Our unique Count on Me culture, commitment to flexibility, and core values of Integrity, Accountability, Inclusivity, Caring, and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on wellness and quality of life.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. We offer the largest and widest collection of hotel experiences in the world.