Manager, Online Program

UNIVERSITY OF ARIZONA; Tucson, Northern (AZ, KY); Hybrid; USD 66,000 - 85,000; Full time

Job summary

The University of Arizona invites applications for an Online Program Manager who guides campus partners through developing and maintaining online programs. The role ensures smooth administration, onboarding new courses, certificates, and degree programs, and uses analytics to inform decisions.

This hybrid position requires weekly on-site work in Tucson but offers many remote tasks and comprehensive benefits.

Qualifications

• Bachelor's degree or equivalent advanced learning required.
• Minimum of three years of relevant work experience.
• Experience with university admin systems such as UAccess/PeopleSoft.
• Experience creating professional resources or program documentation.

Responsibilities

• Collects and analyzes enrollment and forecasting data for program evaluation.
• Guides onboarding of online courses, certificates, and degree programs.
• Builds relationships and maintains programs with campus partners.

Skills

Data analysis

Forecasting

Reporting

Budgeting

Resource allocation

Relationship building

Presentations

Communication

Education

Bachelor's degree

Job description

The Online Program Manager position guides campus partners through the development, maintenance, and onboarding of online academic programs, certificates, and courses. It is responsible for managing both new and existing programs within the portfolio, ensuring smooth administrative processes, and maintaining transparency between Arizona Online and campus stakeholders. The role collects and analyzes enrollment and forecasting data, manages course development workflows, and provides ongoing program maintenance to support institutional goals. The Academic Program Officer II ensures that academic partners have the resources and implementation support necessary to successfully transition and sustain their programs in the fully online modality.

Visa sponsorship is not available for this position.

This position offers a hybrid work arrangement. While many responsibilities may be completed remotely, the role requires weekly on‑site presence at the Tucson, Arizona campus to fulfill duties that must be performed in person.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services,

Duties & Responsibilities

Data Analytics

• Collects and analyzes enrollment and forecasting data to assess and evaluate program effectiveness.
• Utilizes UAccess Analytics and related reporting tools to support data-driven decision making by the leadership team.

Program Development & Onboarding

• Guides campus partners through the process of onboarding new online courses, certificates, and degree programs.
• Coordinates and plans the administration and operation of academic programs, including policy development, budgeting, cost negotiation, expenditure forecasting, and resource allocation.
• Ensures timely and efficient implementation of new programs in alignment with Arizona Online’s standards and processes.

Relationship Building & Program Maintenance

• Builds and sustains relationships with internal and external partners to ensure administrative processes are completed accurately and efficiently.
• Creates best practice guides, web content, and other resources to inform and support campus partners.
• Manages existing programs in the portfolio, providing ongoing maintenance, updates, and troubleshooting to ensure continued success and alignment with institutional priorities.

Knowledge, Skills, and Abilities:

• Ability to collect, interpret, and apply enrollment and forecasting data to inform program decision-making.
• Skill in coordinating and managing the administration of academic programs, including budgeting, policy implementation, and resource allocation.
• Ability to manage academic processes and workflows effectively.
• Strong collaboration and relationship-building skills to work with faculty, staff, and campus partners.
• Ability to balance multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Skill in preparing and delivering clear, concise reports and presentations to support program goals and leadership decisions.
• Ability to anticipate challenges, think critically, and develop effective solutions.
• Knowledge of higher education policies, structures, and best practices, particularly related to online learning and program management.
• Excellent critical thinking, analytical, problem-solving, organizational, and presentation skills.
• Ability to communicate effectively in both technical and non-technical language to diverse audiences, including senior leadership.
• Skills in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Strong time management and prioritization skills with the ability to manage multiple projects and meet deadlines.
• Demonstrated resourcefulness, flexibility, responsiveness, and attention to detail skills.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of three years of relevant work experience.

Preferred Qualifications

• Experience with university administrative systems such as UAccess Student (PeopleSoft Campus Solutions), UAccess Analytics, and schedule of classes/RCS processes.
• Experience developing professional resources such as best practice guides, web content, or program documentation.

FLSA Exempt

Full Time/Part Time Full Time

Number of Hours Worked per Week 40

Job FTE 1.0

Work Calendar Fiscal

Job Category Academic Administration

Benefits Eligible Yes - Full Benefits

Rate of Pay $65,687-$85,393

Compensation Type salary at 1.0 full-time equivalency (FTE)

Grade 9

Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity. The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level PC2

Job Family Academic Program Mgmt

Job Function Academic Administration

Type of criminal background check required: Name-based criminal background check (non-security sensitive)

Number of Vacancies 1

Target Hire Date

Expected End Date

Contact Information for Candidates Neda Fletcher | [e-mail]

Open Date 8/27/2026

Open Until Filled Yes

Documents Needed to Apply Resume and Cover Letter

Special Instructions to Applicant The application window is anticipated to close on Thursday, September 03, 2026 (8:00 AM MST).

Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. The reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at [e-mail].