Manager on Duty - Sequoia

YMCA of Silicon Valley; Redwood City, Northern (CA, KY); Hybrid; USD 34,000 - 37,000; Full time

Job summary

YMCA of Silicon Valley is seeking a Manager on Duty to supervise the Member Services Desk and Welcome Center, the main hub for membership sales, enrollment, and program information. This role covers mornings, evenings, and weekends, resolving issues promptly and maintaining a welcoming environment.

The MOD will handle daily operations, assist at the desk, complete data input and incident reporting, and support staff with training and coverage.

Qualifications

• 1 year customer service experience.
• Certifications: CPR and First Aid, or be certified within 30 days of hire.
• Possess the physical ability to lead group activities.
• Prior experience in hiring, training and supervising staff.
• Ability to multi-task, define and resolve issues, and make sound independent decisions.
• Possess excellent listening and communication skills.
• This position will be working the closing shift.

Responsibilities

• Answer questions, greet members, guests, participants, and promote Y programs.
• Oversee the facility when a Director is not on site; perform walk-throughs, lifeguard checks and incident reports.
• Follow through with potential members and participants.
• Administrative duties include data entry.
• Attend staff meetings and trainings.
• Assist membership services desk and staff.
• Serve as point person for all financial assistance applications/submissions.
• Other duties assigned by supervisor.

Skills

Customer service

Cash handling

Communication skills

Leadership

Problem solving

Multi-tasking

Safety awareness

Job description

The Manager on Duty MOD is responsible for the supervision and operation of the Member Services Desk & Welcome Center. The Member Services Desk is the chief location for YMCA membership sales and enrollment, is the primary public contact point for program and membership information, and is responsible for the efficient handling of questions, concerns, the accurate inputting of registrations, and cash receipting.

The MOD is the person in charge of the branch during mornings, evenings and weekends when management is typically not at the branch. The MOD is entrusted to resolve issues in a timely and professional manner.

SALARY RANGE: $25.00 - $27.00/Hour

Responsibilities:

• Responsible for answering questions, greeting members, guest, participants, and promoting Y programs
• Responsible for overall facility when a Director is not on site; including performing required walk throughs, lifeguard quick checks and completing incident reports
• Follow through with potential members and participants
• Administrative duties include preparing and entering data
• Attend staff meetings and trainings
• Assist membership services desk and staff
• Serving as point person for all financial assistance applications/submissions
• Other duties and responsibilities assigned by supervisor

PHYSICAL DEMANDS:

Visual and auditory ability to observe and to respond to critical incidents and the physical ability to act swiftly in an emergency situation: Ability to lead and interact in group activities and perform related physical skills; Ability to stand, walk, sit, stoop, kneel, or crouch. Ability to climb, push, and pull: Ability to lift and carry objects up to 20 pounds.

Requirements

• 1 year customer service experience
• Certifications: CPR and First Aid, or be certified within 30 days of hire.
• Possess the physical ability to lead group activities.
• Prior experience in hiring, training and supervising staff.
• Ability to multi-task, define and resolve issues, and make sound independent decisions.
• Possess excellent listening and communication skills.
• This position will be working the closing shift.

YMCA COMPETENCIES (Leader):

Change Leadership: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community.

Engaging Community: Builds bridges with others in the community to ensure the Y's work is community-focused and welcoming of all, providing community benefit.

Philanthropy: Secures resources and support to advance the Y's work.

Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization.

Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.

Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y's cause.

Inclusion: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.

Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgement.

Fiscal Management: Manages the Y's resources responsibly and sustains the Y's nonprofit business model.

Functional Expertise: Executes superior technical skills for the role.

Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Y's work and impact in the community.

Program/Project Management: Ensures program or project goals are met and intended impact occurs.

Developing Self & Others: Develops self and supports others (e.g.: staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.

Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.